Customer Experience Specialist

Central England Co-operative Limited; Metropolitan Borough of Solihull; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Employee Discounts

30 Days Annual Leave

Health and Wellbeing Programmes

Full Training and Accredited Developm*

Enhanced Maternity, Paternity and Fam*

Job summary

OurCoop is looking for a Customer Service Assistant to support customers with a welcoming store experience and a smooth checkout process. You will help keep shelves stocked and ensure the store remains neat and inviting at all times.

Ideal candidates are customer-focused, communicative, enthusiastic, and resilient, with a friendly, approachable manner. We value diverse, inclusive teams and transferrable skills for those whose past roles differ from this description.

Qualifications

• Customer-focused and deliver excellent store experiences.
• Able to listen, interact and communicate with customers and team members.
• Enthusiastic and resilient to support colleagues during demanding times.
• Confident with a friendly and approachable nature.

Responsibilities

• Going the extra mile to ensure customers have a fantastic store experience
• Providing customers with a speedy and convenient checkout process
• Replenishing stock to ensure customers can purchase our wide variety of products
• Ensuring the store is welcoming and presentable at all times

Skills

Customer focus

Communication

Team interaction

Resilience

Job description

OurCoop is looking for a Customer Service Assistant to support customers with a welcoming store experience and a smooth checkout process. You will help keep shelves stocked and ensure the store remains neat and inviting at all times.

Ideal candidates are customer-focused, communicative, enthusiastic, and resilient, with a friendly, approachable manner. We value diverse, inclusive teams and transferrable skills for those whose past roles differ from this description.