Entry Level Customer Support Advisor

Adecco; Newbury; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Full training

Career progression

Bonus scheme

Hybrid work

On-site parking

Benefits package

Job summary

Adecco is hiring an Entry Level Customer Support Advisor in Newbury. You will handle customer calls, respond to emails, and assist with technical queries after receiving full training. Join a growing company with progression opportunities, salary reviews, and a company bonus scheme.

The role offers hybrid working (2 days from home after probation), on-site parking, and a strong benefits package. No prior experience is required, just the right attitude and willingness to learn.

Qualifications

• Strong communication skills (written and verbal).
• Eagerness to learn and develop new skills.
• Confident using PCs (Word, Excel, email).
• Good organisation and time management.

Responsibilities

• Handling inbound and outbound customer calls
• Responding to emails and support enquiries
• Assisting customers with technical queries (full training provided)
• Liaising with mobile network providers to resolve issues
• Supporting the sales team with product-related questions
• Managing and updating customer support tickets

Skills

Strong communication

Eagerness to learn

PC skills

Organisational skills

Tools

Word

Excel

Email

Job description

Entry Level Customer Support Advisor

Newbury

Starting salary £26,300 + company bonus + pay for progression

Looking to kick-start your career? This is a fantastic opportunity to join a growing company where no prior experience is needed, just the right attitude and willingness to learn. Full training is provided, along with clear progression and regular salary reviews, making this an ideal first step into a long-term career.

What you'll be doing:

• Handling inbound and outbound customer calls
• Responding to emails and support enquiries
• Assisting customers with technical queries (full training provided)
• Liaising with mobile network providers to resolve issues
• Supporting the sales team with product-related questions
• Managing and updating customer support tickets

What we’re looking for:

• Strong communication skills (written and verbal)
• Eagerness to learn and develop new skills
• Confident using PCs (Word, Excel, email)
• Good organisation and time management

What's in it for you?

• Full training and ongoing support
• Structured career progression with salary reviews every 6 months
• Company bonus scheme
• Hybrid working (2 days from home after probation)
• Free on-site parking
• Excellent benefits package

If you're motivated, reliable, and ready to build a career, this could be the perfect role to get started.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website