Customer Specialist - Housing

SNG (Sovereign Network Group); Thatcham; Hybrid; GBP 33,000 - 40,000; Full time

Job summary

SNG (Sovereign Network Group) is seeking a Housing Specialist to join their Customer Services Management Centre Team. This full-time role, based in Thatcham, offers a starting salary between £33,000 and £40,000 depending on experience. The role involves resolving complex housing queries, including issues like safeguarding and anti-social behavior.

The ideal candidate will have experience in housing management services, be organized, and possess strong customer service skills. The position involves both remote and on-site work.

Qualifications

• Previous experience in delivering housing management services.
• Able to self-motivate and stay organized.
• Experience collaborating with stakeholders.
• Skilled in using multiple computer systems.
• Previous customer service experience in busy environments.
• Strong problem-solving abilities and risk recognition.

Responsibilities

• Take ownership of complex housing queries.
• Resolve tenancy management issues.
• Support customers via telephone, email, and digital channels.

Skills

Delivering housing management services

Self-motivation

Collaborative work

Using multiple computer systems

Customer service skills

Problem-solving

Job description

Overview

We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Hurn or Greenham office.

This is a full time fixed term role until July 2027 where you'll be working from home and in the office at least two days a week.

The starting salary is £33,000 - £40,000 depending on experience.

Role

At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.

As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches. You\'ll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.

Responsibilities

• Take ownership of complex housing queries and work with colleagues to reach the best outcome.
• Resolve a range of tenancy management issues including safeguarding, anti-social behaviour and tenancy breaches.
• Support customers via telephone, email and digital channels; understand their issue and resolve it in a timely and appropriate way.

What you\'ll need

• Previous experience of delivering a range of housing management services
• The ability to self-motivate and be highly organised
• Experience of working collaboratively with internal and external stakeholders
• The ability to use multiple computer systems
• Previous experience of working with customers in a busy environment
• The ability to problem solve and recognise when there\'s a risk

Job Description

At SNG (Sovereign Network Group) we provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.

We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group\'s financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.