Customer Support Advisor

SNG (Sovereign Network Group); Netherhay; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Buy or sell holiday

Wellbeing days and volunteering days

Pension up to 12% and life cover 4x

Private medical insurance

Dental insurance

Critical illness cover

Gym membership

24/7 virtual GP

Job summary

Sovereign Network Group (SNG) in Newbury is looking for a Customer Support Advisor. This full‑time, permanent role offers a mix of home and office working and a salary of £26,000–£28,000 per year.

You will handle administrative responses to customers and strive to resolve queries promptly and efficiently with input from colleagues across the business. The ideal candidate will have strong administration and customer service skills, good computer literacy across multiple systems, and an

Qualifications

• Strong administration skills.
• Great customer service and the ability to actively listen.
• Good computer skills as we use multiple systems.
• Ability to turn a problem into a solution.
• Empathy and a passion for helping people.
• Ability to connect and communicate with colleagues across the business.

Responsibilities

• Provide administrative responses to customer queries.
• Resolve queries in a timely and efficient way.
• Collaborate with colleagues across the business.
• Deliver the best possible outcome for customers.

Skills

Customer service

Administration

Active listening

Problem solving

Communication

Empathy

Computer skills

Tools

CRM software

Multiple systems

Microsoft Office

Job description

Salary:£26,000.00 - £28,000.00 Per yearWe have an opportunity for a Customer Support Advisor to join our team in Newbury.This is a full time, permanent term role with a mix of home and office working.The Role:As a Customer Support Advisor in our Customer Management Centre you'll be providing administrative responses to our customers queries. Taking responsibility for resolving them in a timely and efficient way, collaborating with colleagues across the business.This is a varied and busy role where you will be delivering the best possible outcome for our customers.What we are looking for:Strong administration skillsGreat customer service and the ability to actively listenWe need you to have good computer skills as we use multiple systemsThe ability to turn a problem in to a solutionEmpathy and a passion for helping peopleThe ability to connect and communicate with colleagues across the businessIf this sounds like the right opportunity for you, we'd love to hear from you. Apply now!Job DescriptionWe have some great benefits at SNG, including:25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)Chance to buy or sell holiday as part of our flexible benefits package3 additional wellbeing days and 2 paid volunteering daysGenerous matched pension scheme up to 12% and Life cover at 4x salaryEnhanced maternity/paternity/adoption payOptions for private medical insurance, dental insurance and critical illness coverWellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceAt Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.