Customer Support Adviser - (Remote)

Seetec Group Ltd.; West Alvington; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading service provider is seeking a Customer Support Advisor to join their National Careers Service Team. This remote position involves managing inbound customer calls and providing accurate information and support. The ideal candidate should have a background in customer service, proficiency in Microsoft Office, and a positive, service-oriented attitude. The salary ranges from £24,242 to £25,200 per annum with benefits including annual leave and a company pension scheme.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

Company Pension Scheme - 5% Employee 5% Employer

Employer Paid Healthcare Cash Plan

Annual Pay Review

Enhanced Maternity/Adoption and Paternity Pay

Access to retail discounts through BenefitHub

Qualifications

• Proven experience in a customer service-related role.
• Ability to work independently or as part of a team.
• Experience delivering services to specific quality standards.

Responsibilities

• Providing an engaging introduction to potential customers.
• Updating CRM systems with accurate information.
• Managing calls from job centres and booking customers.

Skills

Positive, service-oriented attitude

IT literate

Ability to foster relationships

Experience in customer service

Tools

Microsoft Office

Yeti CRM

Microsoft Teams

Job description

We’ve a fantastic opportunity for a talented Customer Support Advisor to become an integral member of our dedicated National Careers Service Team.

First and foremost, providing an excellent customer experience is at the heart of our delivery approach and this role is a critical element in delivering our service. You’ll be the important first point of contact for our customers and therefore a key ambassador for both our organisation and our service.

You’ll be responsible for handling inbound calls and performing triage assessment to establish future needs of our customers and provide relevant and accurate information and signpost customers to appropriate support agencies or schedule an appointment with a Careers Advisor.

Our successful candidate will have a positive, service oriented attitude with proven experience in a customer service and well as confident IT skills as these are essential to this role as you’ll be using multiple systems daily. You must have strongworking knowledge of Microsoft Office applications, especially Outlook, Word, and Excel.

However, we’re not necessarily looking for someone who ticks every box. We’d love you to have a positive, cando attitude and the natural ability to provide a warm and welcoming personality.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £24,242 up to £25,200 per ann (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• Company Pension Scheme - 5% Employee 5% Employer
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There’s an easy to apply route below to upload your CV. If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

Communities and Education Division is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

What our people say.

Location: Fully Remote role

Hours: 37 hours a week. Rota is on rolling basis that requires cover 5 days a week. Rota schedules are 8-4, 9-5, 10-6 or 12-8. Occasional Saturday cover 10-5. Requires at least 1-2 days of working bank holiday for which time off in lieu will be given

Contract: Permanent

Closing Date: 25 September 2025

Key Responsibilities

• Responsible for providing an engaging introduction to all potential customers of the National Careers Service.
• Updating CRM systems (Yeti), with accurate & relevant information
• Manage calls from JCP’s and book customers onto an information and guidance session.
• Work with Careers Advice to support Customers.

Skills and Experience

• Positive, service-oriented attitude with proven experience in a customer service-related role
• Ability to foster and maintain positive relationships
• IT literate with familiarity of using MS Office products and modern digital technologies, i.e. Microsoft Teams
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Willingness to work without direct supervision or as part of a team
• An understanding of the barriers unemployed job seekers face in obtaining a new job
• Experience of working in a high-performance culture
• Experience of delivering services to specific quality standards

Additional Information

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including as CFO Activity Hubs, Education, Accommodation, Personal Wellbeing and Approved Premises. We believe that everyone should have the opportunity to build a better future, regardless their past choices or the challenges they face.

We are committed to combining our knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that overcome the barriers that hold people back from living more fulfilled lives. Ultimately, our aim is to equip individuals with the necessary skills needed to desist from offending, successfully reintegrate into to their local communities and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

You will be required to process a Disclosure and Barring Service (DBS) check. Seetec support the recruitment of ex-offenders and will not discriminate in anyway. Our full policy statement of “Ex-Offenders” can be found on our website under” About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.