Customer Support Administrator

Michael Page; West Midlands; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

Free parking on site

Temporary position in Birmingham

Flexible working hours

Job summary

Michael Page is partnering with a national organisation to recruit a Customer Support Administrator in Birmingham. This temporary-to-permanent role offers hybrid working and training to support a busy team with customer-focused and administrative tasks.

You will build relationships with partners, maintain CRM records, and provide excellent telephone and email service while contributing to campaigns and reporting.

Qualifications

• Confident and professional telephone manner.
• Strong verbal and written communication skills.
• Good administration and organisational abilities.
• Comfortable using IT systems, Microsoft Office and CRM databases.
• Excellent attention to detail.

Responsibilities

• Contact existing partners to build relationships and update information.
• Speak with prospective partners and introduce services and benefits.
• Record accurate information, notes and activity on the CRM system.
• Maintain and update customer and partner databases.
• Provide excellent customer service via telephone and email.
• Support customer engagement and business development campaigns.
• Assist with reporting and administrative tasks.
• Ensure all records remain accurate and compliant.
• Work collaboratively with colleagues across the organisation.

Skills

Telephone etiquette

Verbal & written communication

Organisational skills

Tools

CRM databases

Microsoft Office

Job description

This is a fantastic opportunity for an organised and confident individual looking to build experience as a Customer Support Administrator and within relationship management. You'll engage with existing and prospective partners, maintain accurate CRM records and support a busy team with a range of customer-focused and administrative activities.

Client Details

Our client is a well-established national organisation with a strong reputation in its field. Due to continued growth, they are seeking a Customer Support Administrator to join their friendly team on a temporary-to-permanent basis, offering full training and excellent long-term career potential. They are based in Kings Norton, Birmingham and are anow seeking a Customer Support Administrator to join them on a temp to perm basis.

Description

• Contact existing partners to build relationships and update information
• Speak with prospective partners and introduce services and benefits
• Record accurate information, notes and activity on the CRM system
• Maintain and update customer and partner databases
• Provide excellent customer service via telephone and email
• Support customer engagement and business development campaigns
• Assist with reporting and administrative tasks
• Ensure all records remain accurate and compliant
• Work collaboratively with colleagues across the organisation

Profile

A successful Customer Support Administrator should have:

• Confident and professional telephone manner
• Strong verbal and written communication skills
• Good administration and organisational abilities 
• Comfortable using IT systems, Microsoft Office and CRM databases
• Excellent attention to detail
• Positive attitude and willingness to learn 
• Ability to work independently and as part of a team 

Job Offer

• An annual salary of 24850 to 26850 per annum.
• Temp to Perm Opportunity.
• Hybrid working, 3 days in office and 2 from home.
• Free parking on site.
• Temporary position based in Birmingham, with opportunities to gain valuable experience in the not-for-profit sector.
• Flexible working hours to suit your schedule.