Customer Support Administrator

Faith Recruitment Ltd; Hersham; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Flexible working options

25 days holiday + bank holidays

Job summary

Faith Recruitment Ltd in Hersham is seeking a proactive Customer Support Administrator to join a friendly, high-performing team. You will manage customer accounts, process orders, and coordinate delivery, ensuring a smooth journey from order to completion.

The role requires at least 1 year of customer service experience, strong IT skills (SAP/Power BI/Excel), and excellent communication. Hybrid working after probation is offered, with transport required due to location.

Qualifications

• At least 1 year of office-based customer service experience.
• Strong IT skills with SAP, Power BI, or advanced Excel.
• Confident using the MS Office suite.
• Excellent communication and relationship-building skills.
• Hybrid working after probation.
• Own transport is essential due to location.

Responsibilities

• Be the go-to contact for customers, ensuring a seamless experience from order to delivery.
• Manage a portfolio of customer accounts daily.
• Process orders and coordinate delivery schedules.
• Work closely with the Sales team to support business growth.
• Track orders and ensure timely, accurate deliveries.
• Build strong, lasting relationships with customers.
• Provide product information and updates on orders/contracts.
• Handle queries and complaints with confidence and care.
• Support internal teams with administrative tasks when needed.

Skills

Customer service experience

MS Office

Communication skills

Relationship-building

Hybrid working

Own transport

Tools

SAP

Power BI

Advanced Excel

Job description

Customer Support Administrator

Hersham

£26,000 to £28,000

Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.

We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

What's in it for you?

• Hybrid working - 2 days from home after probation
• Flexible working options
• 25 days holiday + bank holidays

Responsibilities

You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:

• Manage a portfolio of customer accounts daily
• Process orders and coordinate delivery schedules
• Work closely with the Sales team to support business growth
• Track orders and ensure timely, accurate deliveries
• Build strong, lasting relationships with customers
• Provide product information and updates on orders/contracts
• Handle queries and complaints with confidence and care
• Support internal teams with administrative tasks when needed

Skills required

• At least 1 year of office-based customer service experience
• Strong IT skills - ideally with SAP, Power BI, or advanced Excel
• Confident using the MS Office suite
• Excellent communication and relationship-building skills
• Hybrid working atter probation
• Own transport is essential due to location