Customer Service / Sales Support

Huntress - Crawley; Redhill; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus scheme

On-site parking

Private medical

Gym membership

Training & development

Birthday off

Job summary

Huntress Crawley is recruiting a Customer Service Advisor / Sales Support in Redhill, a full-time permanent role offering £27,000 plus a £200 monthly bonus. You will join a friendly team in modern offices and provide exceptional customer service while supporting the wider sales operation.

Key duties include processing orders accurately, handling customer and supplier enquiries by telephone and email, building strong relationships, resolving queries, and updating records on internal systems.

Qualifications

• Experience in office-based customer service and handling phone and email enquiries.
• Strong attention to detail and accuracy in data entry and record keeping.
• Good IT literacy and ability to learn new systems quickly.

Responsibilities

• Processing customer orders accurately and efficiently.
• Handling incoming customer and supplier enquiries by telephone and email.
• Building strong relationships with customers and providing a high level of service.
• Responding to queries, resolving issues and keeping customers updated.
• Liaising with suppliers and internal teams to ensure orders are processed smoothly.
• Updating customer and order information on internal systems.
• Assisting with general sales administration and supporting the wider team.
• Ensuring all customer records and information are kept accurate and up to date.

Skills

Customer service

Telephone handling

IT literacy

Attention to detail

Tools

CRM systems

Job description

Customer Service Advisor / Sales Support

Full Time | Permanent | Redhill

£27000 plus Bonus (£200 per month)

Are you an experienced Customer Service professional looking for your next opportunity? A fantastic opportunity has arisen to join a well-established and growing business based on the outskirts of Redhill.

You will be joining a friendly and supportive team in modern offices, providing excellent customer service while supporting the wider sales operation. This is a varied role where no two days are the same, making it ideal for someone who enjoys building relationships, resolving queries and keeping things running smoothly.

Key Responsibilities:

• Processing customer orders accurately and efficiently
• Handling incoming customer and supplier enquiries by telephone and email
• Building strong relationships with customers and providing a high level of service
• Responding to queries, resolving issues and keeping customers updated
• Liaising with suppliers and internal teams to ensure orders are processed smoothly
• Updating customer and order information on internal systems
• Assisting with general sales administration and supporting the wider team
• Ensuring all customer records and information are kept accurate and up to date

About You:

You will have previous office-based customer service experience and be confident handling both telephone and email enquiries. You will have excellent attention to detail, strong communication skills and a positive, proactive approach to your work.

You will be comfortable working in a busy environment, able to manage multiple tasks and confident dealing with customers, suppliers and colleagues. A good level of IT literacy and the ability to learn new systems are also important.

Benefits:

• Monday to Friday, 9:00am - 5:30pm with a 1-hour lunch
• 25 days holiday, increasing to 30 days with service
• Bank holidays plus your birthday off
• Bonus scheme - averaging £200 per month
• Free on-site parking
• Private medical cover
• Gym membership and additional wellbeing benefits
• Ongoing training and career development opportunitiesIf you have previous office-based customer service experience and are looking for a varied role with a growing organisation where you can develop your skills and progress your career, we would love to hear from you!

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK