Hybrid Customer Support Administrator — Order Management & Growth

Faith Recruitment Ltd; Hersham; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Flexible working options

25 days holiday + bank holidays

Job summary

Faith Recruitment Ltd in Hersham is seeking a proactive Customer Support Administrator to join a friendly, high-performing team. You will manage customer accounts, process orders, and coordinate delivery, ensuring a smooth journey from order to completion.

The role requires at least 1 year of customer service experience, strong IT skills (SAP/Power BI/Excel), and excellent communication. Hybrid working after probation is offered, with transport required due to location.

Qualifications

• At least 1 year of office-based customer service experience.
• Strong IT skills with SAP, Power BI, or advanced Excel.
• Confident using the MS Office suite.
• Excellent communication and relationship-building skills.
• Hybrid working after probation.
• Own transport is essential due to location.

Responsibilities

• Be the go-to contact for customers, ensuring a seamless experience from order to delivery.
• Manage a portfolio of customer accounts daily.
• Process orders and coordinate delivery schedules.
• Work closely with the Sales team to support business growth.
• Track orders and ensure timely, accurate deliveries.
• Build strong, lasting relationships with customers.
• Provide product information and updates on orders/contracts.
• Handle queries and complaints with confidence and care.
• Support internal teams with administrative tasks when needed.

Skills

Customer service experience

MS Office

Communication skills

Relationship-building

Hybrid working

Own transport

Tools

SAP

Power BI

Advanced Excel

Job description

Faith Recruitment Ltd in Hersham is seeking a proactive Customer Support Administrator to join a friendly, high-performing team. You will manage customer accounts, process orders, and coordinate delivery, ensuring a smooth journey from order to completion.

The role requires at least 1 year of customer service experience, strong IT skills (SAP/Power BI/Excel), and excellent communication. Hybrid working after probation is offered, with transport required due to location.