Sales Support / Customer Service

Huntress - Crawley; Reigate; Hybrid; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Company bonus scheme

Enhanced pension scheme

Hybrid working after training period

Hours: 9:00-5:00 (35 hours/week)

Free on-site parking

Job summary

Huntress - Crawley is seeking a Sales Support & Customer Service Executive to join its growing commercial team in Reigate.

You will support Sales Managers, process orders from quote through to delivery, ensuring accuracy and a high level of customer satisfaction. The hybrid role offers 3 days in the office and 2 days at home after training, with a 9:00-17:00 schedule and 25 days holiday.

Qualifications

• 3+ years' experience in sales support, customer service or order processing.
• Comfortable working in a fast-paced, B2B environment.
• Strong attention to detail and communication skills.
• ERP system experience (Dynamics F&O or similar desirable).

Responsibilities

• Supporting Sales Managers with quotations, pricing and administration.
• Processing and verifying customer orders in line with agreed terms.
• Acting as first point of contact for order and account queries.
• Monitoring open orders and resolving issues with Supply Chain and Finance.
• Maintaining accurate records in CRM and ERP systems.

Skills

Sales support experience

B2B communications

Attention to detail

Tools

Dynamics 365 ERP

Job description

Sales Support & Customer Service Executive

Reigate Hybrid (3 days office, 2 days home after training)

Salary: 30,000 - 33,000 depending on experience

A growing business is seeking an organised and customer-focused Sales Support & Customer Service Executive to join its commercial team at their beautiful, modern and friendly office in Reigate.

This role supports Sales Managers and manages customer orders from quote through to delivery, ensuring accuracy, clear communication and a high level of customer satisfaction.

Key responsibilities:

• Supporting Sales Managers with quotations, pricing and administration
• Processing and verifying customer orders in line with agreed terms
• Acting as first point of contact for order and account queries
• Monitoring open orders and resolving issues with Supply Chain and Finance
• Maintaining accurate records in CRM and ERP systems

About you:

• 3+ years' experience in sales support, customer service or order processing
• Comfortable working in a fast-paced, B2B environment
• Strong attention to detail and communication skills
• ERP system experience (Dynamics F&O or similar desirable)

Benefits:

• 25 days holiday plus bank holidays
• Company bonus scheme
• Enhanced pension scheme
• Hybrid working after training period
• Hours: 9:00-5:00 with 1 hour lunch (35 hours per week)
• Free on-site parking

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.