Customer Service & Sales Support Administrator

Pertemps Redditch Commercial; Alcester; On-site; GBP 26,000 - 30,000; Full time

Job summary

Pertemps Redditch Commercial is recruiting a Customer Service & Sales Support Administrator for a full-time, office-based role in Alcester. You will act as a key contact for clients, handle calls, process orders and carry out administrative tasks, with a focus on customer service and accuracy.

The role suits an organised, proactive individual with strong communication and IT skills, capable of managing multiple priorities in a busy environment.

Qualifications

• Immediately available or on short notice.
• Previous customer service and/or administration experience.
• Excellent written and verbal communication.
• Strong organisational skills with attention to detail.
• Proficient IT skills with Microsoft Office.
• Ability to prioritise workload and manage multiple tasks.

Responsibilities

• Answer incoming telephone calls and direct enquiries.
• Process customer orders accurately and efficiently.
• Speak with customers regarding orders, deliveries and general enquiries.
• Provide a high level of customer service at all times.
• Build and maintain strong customer relationships.
• Liaise with internal departments to meet customer requirements.
• Manage customer queries and resolve issues in a professional manner.
• Update internal systems and maintain accurate records.
• Support the wider team with general administrative duties.
• Ensure orders progress smoothly from receipt through to completion.

Skills

Customer service

Administration

Communication skills

Organisational skills

IT skills

Prioritisation

Phone & email

CRM experience

Work under pressure

Tools

CRM systems

ERP systems

Job description

This Customer Service & Sales Support Administrator role in Alcester is offered by Pertemps Redditch Commercial on a full time, permanent basis, working Monday to Friday. Salary ranges from £26,000 to £30,000 depending on experience. The successful candidate acts as a key contact for clients, handling incoming calls, processing orders and completing associated administrative tasks. Strong communication, organisation and IT abilities are essential, along with confidence managing several priorities at once. Applicants should demonstrate a customer-focused approach and previous office experience. This position suits someone seeking a stable, varied job within a growing organisation.

Customer Service & Sales Support Administrator Alcester (Office Based) £26,000 - £30,000 DOE Full Time, Monday to Friday Immediate Requirement

Pertemps are recruiting on behalf of a growing and successful business based in Alcester.

We are seeking a proactive and customer-focused individual to join the team in a varied Customer Service & Sales Support Administrator position. This role will play an important part in the day-to-day running of the business, acting as a key point of contact for customers while supporting order processing and administrative functions. The successful candidate will thrive in a fast-paced environment and be comfortable managing multiple priorities while delivering excellent customer service.

Key Responsibilities

• Answering incoming telephone calls and directing enquiries appropriately
• Processing customer orders accurately and efficiently
• Speaking with customers regarding orders, deliveries and general enquiries
• Providing a high level of customer service at all times
• Building and maintaining strong customer relationships
• Liaising with internal departments to ensure customer requirements are met
• Managing customer queries and resolving issues in a professional manner
• Updating internal systems and maintaining accurate records
• Supporting the wider team with general administrative duties
• Ensuring orders progress smoothly from receipt through to completion

Skills & Experience

• Immediately available or available on a short notice period
• Previous customer service and/or administration experience
• Excellent communication skills, both written and verbal
• Strong organisational skills and attention to detail
• Good IT skills, including Microsoft Office
• Ability to prioritise workload and manage multiple tasks
• Comfortable speaking with customers over the phone and via email
• Ability to work effectively under pressure in a busy environment
• Experience working with CRM or ERP systems

If you are an organised and customer-focused professional who enjoys working in a busy environment and delivering exceptional service, we would love to hear from you.