Customer Support Administrator

RE Resource Group; Gloucester; On-site; GBP 21,000 - 24,000; Full time

Job summary

RE Resource Group in Gloucester is seeking a Customer Support Administrator to join their team on a temporary-to-permanent basis. The role involves handling customer enquiries, processing orders and supporting a busy customer service function.

You will work 37.5 hours per week, Monday to Friday, using Microsoft Office and internal systems. The successful candidate will have customer service/administration experience and a courteous telephone manner.

Qualifications

• Experience in customer service, customer support or administration.
• Excellent communication and telephone manner.
• Strong organisational skills and attention to detail.
• Proficient IT skills with Microsoft Office.

Responsibilities

• Handle customer enquiries via telephone and email.
• Process customer orders accurately from start to finish.
• Resolve issues by working with internal teams.
• Maintain accurate records and update internal systems.
• Support the wider team to ensure a positive customer experience.

Skills

Customer service

Administration

Telephone etiquette

IT skills

Tools

Microsoft Office

Internal systems

Job description

Our client, a well-established and growing business within the retail and e-commerce industry, based in Gloucester, has an exciting new opportunity for a Customer Support Administrator to join their team on a temporary-to-permanent basis. This is a great opportunity for someone with previous customer service and administration experience who enjoys speaking with customers, processing orders and providing support to a busy team.

The successful Customer Support Administrator should have:

• Excellent communication skills, with a confident and professional telephone manner.
• Previous experience in customer service, customer support or administration.
• Strong organisational skills and excellent attention to detail.
• Good IT skills, including experience using Microsoft Office and internal systems.
• A positive, customer-focused attitude and the ability to work well as part of a team.

In this role, the Customer Support Administrator will be responsible for:

• Acting as a key point of contact for customers, handling enquiries via telephone and email.
• Processing customer orders accurately and ensuring they are managed efficiently from start to finish.
• Resolving customer queries and issues, working with internal teams where necessary.
• Providing general administrative support, maintaining accurate records and updating internal systems.
• Supporting the wider team to ensure a smooth and positive customer experience.

Our client is offering the successful Customer Support Administrator a competitive salary, working 37.5 hours per week, Monday to Friday. This is a temporary-to-permanent opportunity, offering the chance to secure a permanent position within an established business.