Customer Support & Admin Specialist — E‑commerce

RE Recruitment Group; Gloucester; On-site; GBP 21,000 - 27,000; Full time

Job summary

RE Recruitment Group is seeking a Customer Support Administrator for a client in Gloucester in a temporary-to-permanent capacity. The role involves handling customer enquiries, processing orders and providing administrative support to a busy team.

The successful candidate will have prior customer service or administration experience, strong IT skills (Microsoft Office) and a customer-focused attitude, with excellent communication and organisational abilities.

Qualifications

• Excellent communication skills and a confident telephone manner.
• Experience in customer service, support or administration.
• Strong organisational skills and high attention to detail.
• Good IT skills, including Microsoft Office and internal systems.
• Positive, customer-focused attitude and ability to work as part of a team.

Responsibilities

• Act as a key point of contact for customers via telephone and email.
• Process customer orders accurately and manage them from start to finish.
• Resolve customer queries and issues, coordinating with internal teams as needed.
• Provide general administrative support and maintain accurate records in internal systems.
• Support the wider team to ensure a smooth and positive customer experience.

Skills

Communication

Customer service

Organisational skills

IT skills

Teamwork

Job description

RE Recruitment Group is seeking a Customer Support Administrator for a client in Gloucester in a temporary-to-permanent capacity. The role involves handling customer enquiries, processing orders and providing administrative support to a busy team.

The successful candidate will have prior customer service or administration experience, strong IT skills (Microsoft Office) and a customer-focused attitude, with excellent communication and organisational abilities.