Customer Service Administrator

RE Personnel; Cheltenham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

25 days leave

Quarterly bonus

Paid sick leave

Training and development

Employee Assistance Programme

Social events & recognition

Job summary

RE Personnel is recruiting for a Customer Service Administrator to join a Cheltenham team in a full-time, permanent role. The position involves managing customer enquiries via phone, email and digital channels, processing orders and coordinating with warehousing and couriers to ensure smooth deliveries.

You will use AI tools and modern software to improve efficiency and service levels, with opportunities for training and progression within a forward-thinking business that values people and

Qualifications

• 2–5 years' experience in customer service, sales support or commercial administration.
• Excellent communication skills and a confident telephone manner.
• Strong organisation and attention to detail.
• Experience handling customer enquiries, orders or administrative tasks.
• Proactive, adaptable and solutions-focused approach.

Responsibilities

• Managing customer enquiries via phone, email and digital channels.
• Processing orders, handling payments and tracking deliveries.
• Liaising with warehouse teams, suppliers and couriers.
• Resolving customer queries, complaints, returns and product damages.
• Keeping customers updated and maintaining accurate records.
• Using AI tools and modern software to improve efficiency and customer service.

Skills

Customer service

Sales support

Commercial administration

Communication skills

Telephone manner

Organisation

Attention to detail

IT skills

Interest in AI tools

Proactive problem solver

Tools

AI tools

Job description

Full-time, permanent | 40 hours per week | Office-based

Our client, a growing business within the commercial and construction sector, is looking for a Customer Service Administrator to join their Cheltenham team.

This is a great opportunity to join a business that invests in its people, embraces new technology and offers genuine opportunities to develop your career.

What we're looking for:

• 2–5 years' experience in customer service, sales support or commercial administration
• Excellent communication skills and a confident telephone manner
• Strong organisation and attention to detail
• Experience handling customer enquiries, orders or administrative tasks
• Good IT skills and an interest in AI tools and new technology
• A proactive, adaptable and solutions-focused approach

What you'll be doing:

• Managing customer enquiries via phone, email and digital channels
• Processing orders, handling payments and tracking deliveries
• Liaising with warehouse teams, suppliers and couriers
• Resolving customer queries, complaints, returns and product damages
• Keeping customers updated and maintaining accurate records
• Using AI tools and modern software to improve efficiency and customer service

What's on offer?

• 25 days' annual leave plus bank holidays
• Quarterly bonus scheme and paid sick leave
• Training, development and career progression opportunities
• Employee Assistance Programme and free financial guidance
• Team breakfasts, lunches, social events and employee recognition scheme

Interested?

If you have a background in customer service or commercial administration, enjoy solving problems and are keen to explore how technology can improve the way we work, we'd love to hear from you.