Customer Support & Admin Specialist (12‑Month Contract)

GoodPeople; Exeter; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

3% annual bonus

Life assurance

20 days leave + 8 bank holidays

Full training and ongoing support

Job summary

SUEZ is recruiting two Customer Support Officers to join the Exeter-based Customer Contact Centre. The role blends customer service with administration and back-office duties, acting as the first point of contact for customers and ensuring accurate records and timely invoice handling.

Full training and ongoing support are provided. The posts are 12-month fixed-term contracts, 37.5 hours per week, at salary £25,431–£29,831 with a 3% annual bonus and life assurance.

Qualifications

• Strong communication and customer service skills.
• Good attention to detail and accuracy.
• Confidence using computers and entering data.
• Ability to manage both customer-facing and administrative tasks.
• Good organisational and time-management skills.

Responsibilities

• Handle incoming customer calls, responding to enquiries professionally and efficiently.
• Provide friendly and helpful customer service.
• Investigate and resolve customer invoice queries.
• Process and handle supplier invoices.
• Update and maintain accurate customer records.
• Carry out data entry, data cleansing and administrative tasks.
• Process customer requests and ensure information is correctly recorded on internal systems.
• Support the wider team with back-office activities.
• Work collaboratively with colleagues to resolve customer and supplier queries.

Skills

Customer service

Data entry

Invoice processing

Administration

Telephone handling

Job description

SUEZ is recruiting two Customer Support Officers to join the Exeter-based Customer Contact Centre. The role blends customer service with administration and back-office duties, acting as the first point of contact for customers and ensuring accurate records and timely invoice handling.

Full training and ongoing support are provided. The posts are 12-month fixed-term contracts, 37.5 hours per week, at salary £25,431–£29,831 with a 3% annual bonus and life assurance.