Customer Support Officer

SUEZ Recycling; Woodbury Salterton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

3% annual bonus

Pension contribution

Life assurance

28 days annual leave

Training and development

Job summary

SUEZ Recycling in Exeter is seeking two Customer Support Officers to join the busy Customer Contact Centre. The role combines customer service, administration and back-office support, acting as the first point of contact for customers to ensure a positive experience.

You will handle calls, process invoices and maintain accurate records, while supporting the wider team with admin tasks. Training and development opportunities are provided in a friendly, collaborative environment.

Qualifications

• Previous experience in customer service, contact centres, administration, invoice processing or data entry would be beneficial but is not essential.
• We welcome candidates with transferable skills who are enthusiastic about learning and developing their careers.
• If you enjoy helping customers, have strong organisational skills and are looking for a varied role within a supportive team, we'd love to hear from you.

Responsibilities

• Handle incoming customer calls, responding to enquiries professionally and efficiently.
• Provide friendly and helpful customer service.
• Investigate and resolve customer invoice queries.
• Process and handle supplier invoices.
• Update and maintain accurate customer records.
• Carry out data entry, data cleansing and administrative tasks.
• Process customer requests and ensure information is correctly recorded on internal systems.
• Support the wider team with back-office activities.
• Work collaboratively with colleagues to resolve customer and supplier queries.

Skills

Customer service

Communication

Attention to detail

Data entry

Organisational skills

Teamwork

Time management

Willingness to learn

Job description

We are looking for two Customer Support Officers to join SUEZ's busy Customer Contact Centre team in Exeter. This is a varied position combining customer service, administration and back-office support. You'll be the first point of contact for customers, handling enquiries, resolving issues and ensuring a positive customer experience. You'll also support the wider team with administrative tasks, invoice processing and maintaining accurate customer information.

Responsibilities

• Handle incoming customer calls, responding to enquiries professionally and efficiently.
• Provide friendly and helpful customer service.
• Investigate and resolve customer invoice queries.
• Process and handle supplier invoices.
• Update and maintain accurate customer records.
• Carry out data entry, data cleansing and administrative tasks.
• Process customer requests and ensure information is correctly recorded on internal systems.
• Support the wider team with back-office activities.
• Work collaboratively with colleagues to resolve customer and supplier queries.
• Strong communication and customer service skills.
• Good attention to detail and accuracy.
• Confidence using computers and entering data.
• Ability to manage both customer-facing and administrative tasks.
• Good organisational and time-management skills.
• A positive attitude and willingness to learn.
• Ability to work effectively as part of a team.

Requirements

Previous experience in customer service, contact centres, administration, invoice processing or data entry would be beneficial but is not essential. We welcome candidates with transferable skills who are enthusiastic about learning and developing their careers.

If you enjoy helping customers, have strong organisational skills and are looking for a varied role within a supportive team, we'd love to hear from you.

About SUEZ

SUEZ is committed to creating a more sustainable future through innovative recycling, resource management and environmental solutions.

Benefits

• Salary of £25,431-£29,831 per annum.
• 3% annual bonus.
• 3% employer pension contribution.
• Life assurance at three times annual salary.
• 20 days' annual leave plus 8 bank holidays, increasing with service.
• Retailer discounts.
• Sick pay.
• Full training and ongoing support.
• Friendly and supportive team environment.
• Opportunities to develop customer service and administrative skills.