Customer Support Officer

GoodPeople; Exeter; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

3% annual bonus

Life assurance

20 days leave + 8 bank holidays

Full training and ongoing support

Job summary

SUEZ is recruiting two Customer Support Officers to join the Exeter-based Customer Contact Centre. The role blends customer service with administration and back-office duties, acting as the first point of contact for customers and ensuring accurate records and timely invoice handling.

Full training and ongoing support are provided. The posts are 12-month fixed-term contracts, 37.5 hours per week, at salary £25,431–£29,831 with a 3% annual bonus and life assurance.

Qualifications

• Strong communication and customer service skills.
• Good attention to detail and accuracy.
• Confidence using computers and entering data.
• Ability to manage both customer-facing and administrative tasks.
• Good organisational and time-management skills.

Responsibilities

• Handle incoming customer calls, responding to enquiries professionally and efficiently.
• Provide friendly and helpful customer service.
• Investigate and resolve customer invoice queries.
• Process and handle supplier invoices.
• Update and maintain accurate customer records.
• Carry out data entry, data cleansing and administrative tasks.
• Process customer requests and ensure information is correctly recorded on internal systems.
• Support the wider team with back-office activities.
• Work collaboratively with colleagues to resolve customer and supplier queries.

Skills

Customer service

Data entry

Invoice processing

Administration

Telephone handling

Job description

Location: Greendale Business Park, Exeter, EX5 1EW

Contract: 12-month Fixed-Term Contract

Hours: 37.5 hours per week

About the Role

We are looking for two Customer Support Officers to join SUEZ's busy Customer Contact Centre team in Exeter.

This is a varied position combining customer service, administration and back-office support. You'll be the first point of contact for customers, handling enquiries, resolving issues and ensuring a positive customer experience.

You'll also support the wider team with administrative tasks, invoice processing and maintaining accurate customer information.

Full training and ongoing support will be provided.

Key Responsibilities

Handle incoming customer calls, responding to enquiries professionally and efficiently.

Provide friendly and helpful customer service.

Investigate and resolve customer invoice queries.

Process and handle supplier invoices.

Update and maintain accurate customer records.

Carry out data entry, data cleansing and administrative tasks.

Process customer requests and ensure information is correctly recorded on internal systems.

Support the wider team with back-office activities.

Work collaboratively with colleagues to resolve customer and supplier queries.

What We're Looking For

Strong communication and customer service skills.

Good attention to detail and accuracy.

Confidence using computers and entering data.

Ability to manage both customer-facing and administrative tasks.

Good organisational and time-management skills.

A positive attitude and willingness to learn.

Ability to work effectively as part of a team.

Previous experience in customer service, contact centres, administration, invoice processing or data entry would be beneficial but

is not essential.

We welcome candidates with transferable skills who are enthusiastic about learning and developing their careers.

Salary and Benefits

Salary of £25,431-£29,831 per annum.

3% annual bonus.

Life assurance at three times annual salary.

20 days' annual leave plus 8 bank holidays, increasing with service.

Sick pay.

Full training and ongoing support.

Friendly and supportive team environment.

Opportunities to develop customer service and administrative skills.

About SUEZ

SUEZ is committed to creating a more sustainable future through innovative recycling, resource management and environmental solutions.

The company values teamwork, respect, inclusion and professional development, providing employees with opportunities to learn, grow and make a positive impact.

If you enjoy helping customers, have strong organisational skills and are looking for a varied role within a supportive team, we'd love to hear from you.