Customer Care Coordinator - 6-Month Contract

Fawkes & Reece (London); Exeter; Vor Ort; GBP 26.000 - 27.000; Vollzeit

Zusammenfassung

Fawkes & Reece (London) in Exeter is seeking a Customer Care Administrator to join the team on a 6-month fixed-term contract. You will support day-to-day customer care activities, handling inquiries and ensuring timely, professional responses.

The role involves coordinating requests, maintaining records and collaborating with internal teams to resolve issues while upholding high service standards.

Qualifikationen

• Experience in customer service, customer care or administration.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Attention to detail and accuracy.
• Proactive, flexible and solution-focused approach.
• Able to work independently and as part of a team.

Aufgaben

• Respond to customer enquiries via phone, email and other channels.
• Provide administrative support to the customer care team.
• Log, update and maintain accurate customer records and information.
• Coordinate customer requests and monitor progress through to resolution.
• Liaise with internal teams to ensure queries are dealt with effectively.
• Monitor outstanding issues and follow up as required.
• Provide customers with accurate and timely updates.
• Escalate issues to the relevant team.
• Assist with general administration, data entry and document management.
• Contribute to the smooth running of the customer care function and high service standards.

Kenntnisse

Customer service

Organisational skills

Communication

Microsoft Office

Jobbeschreibung

Fawkes & Reece (London) in Exeter is seeking a Customer Care Administrator to join the team on a 6-month fixed-term contract. You will support day-to-day customer care activities, handling inquiries and ensuring timely, professional responses.

The role involves coordinating requests, maintaining records and collaborating with internal teams to resolve issues while upholding high service standards.