Customer Support & Admin Officer — Full Training & Benefits

SUEZ Recycling; Woodbury Salterton; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

3% annual bonus

Pension contribution

Life assurance

28 days annual leave

Training and development

Job summary

SUEZ Recycling in Exeter is seeking two Customer Support Officers to join the busy Customer Contact Centre. The role combines customer service, administration and back-office support, acting as the first point of contact for customers to ensure a positive experience.

You will handle calls, process invoices and maintain accurate records, while supporting the wider team with admin tasks. Training and development opportunities are provided in a friendly, collaborative environment.

Qualifications

• Previous experience in customer service, contact centres, administration, invoice processing or data entry would be beneficial but is not essential.
• We welcome candidates with transferable skills who are enthusiastic about learning and developing their careers.
• If you enjoy helping customers, have strong organisational skills and are looking for a varied role within a supportive team, we'd love to hear from you.

Responsibilities

• Handle incoming customer calls, responding to enquiries professionally and efficiently.
• Provide friendly and helpful customer service.
• Investigate and resolve customer invoice queries.
• Process and handle supplier invoices.
• Update and maintain accurate customer records.
• Carry out data entry, data cleansing and administrative tasks.
• Process customer requests and ensure information is correctly recorded on internal systems.
• Support the wider team with back-office activities.
• Work collaboratively with colleagues to resolve customer and supplier queries.

Skills

Customer service

Communication

Attention to detail

Data entry

Organisational skills

Teamwork

Time management

Willingness to learn

Job description

SUEZ Recycling in Exeter is seeking two Customer Support Officers to join the busy Customer Contact Centre. The role combines customer service, administration and back-office support, acting as the first point of contact for customers to ensure a positive experience.

You will handle calls, process invoices and maintain accurate records, while supporting the wider team with admin tasks. Training and development opportunities are provided in a friendly, collaborative environment.