Customer Support Admin - Office-Based (ASAP)

KBM Resourcing; Dundee; On-site; GBP 22,000 - 27,000; Full time

Job summary

KBM Resourcing is seeking a Customer Support Administrator to join our busy team on a temporary basis with the potential to become permanent. This full-time, office-based role offers £24,500 per annum and starts ASAP.

You will handle incoming enquiries, process orders and invoices, prepare quotations, track deliveries and maintain accurate records, supported by strong communication and organisational skills.

Qualifications

• Excellent written and verbal communication skills are essential.
• Friendly and professional telephone manner.
• Strong attention to detail and confidence with numbers.
• Organised, reliable and able to multitask, especially in busy periods.

Responsibilities

• Answer incoming calls professionally and direct customers to the appropriate contact.
• Act as a first point of contact for customer queries and provide information and documentation, including copy invoices
• Accurately input and process sales orders using internal systems
• Prepare customer quotations
• Track orders and provide customers with progress and delivery updates
• Monitor customer accounts and follow up on outstanding payments prior to shipment where required
• Accurately process supplier invoices and investigate and resolve any associated queries
• Maintain accurate records and provide general administrative support to the team

Skills

Customer service

Communication

Organisational skills

Administrative skills

Job description

KBM Resourcing is seeking a Customer Support Administrator to join our busy team on a temporary basis with the potential to become permanent. This full-time, office-based role offers £24,500 per annum and starts ASAP.

You will handle incoming enquiries, process orders and invoices, prepare quotations, track deliveries and maintain accurate records, supported by strong communication and organisational skills.