Customer Support & Admin Specialist (Temp to Perm)

KBM Resourcing; Scotland; On-site; GBP 22,000 - 27,000; Full time

Job summary

KBM Resourcing is seeking a Customer Support Administrator to join a busy team on a temporary basis, with potential for permanent appointment. This role focuses on delivering high-quality customer service and efficient administrative support, processing orders and invoices, and providing timely updates to customers.

You will handle incoming enquiries, prepare quotations, input orders into internal systems, and ensure accurate records are maintained.

Qualifications

• Excellent written and verbal communication skills.
• Friendly and professional telephone manner.
• Strong attention to detail and numeracy.
• Organised and able to manage several tasks.

Responsibilities

• Answer incoming calls professionally and direct customers to the appropriate contact.
• Provide information and documentation, including copy invoices.
• Input and process sales orders using internal systems.
• Prepare customer quotations.
• Track orders and provide customers with progress and delivery updates.
• Monitor customer accounts and follow up on outstanding payments prior to shipment where required.
• Accurately process supplier invoices and investigate and resolve any associated queries.
• Maintain accurate records and provide general administrative support to the team.

Skills

Communication skills

Organisational skills

Customer service

Data entry

Invoices processing

Tools

ERP/CRM systems

Job description

KBM Resourcing is seeking a Customer Support Administrator to join a busy team on a temporary basis, with potential for permanent appointment. This role focuses on delivering high-quality customer service and efficient administrative support, processing orders and invoices, and providing timely updates to customers.

You will handle incoming enquiries, prepare quotations, input orders into internal systems, and ensure accurate records are maintained.