Customer Service Administrator 25 days A/L+Friday finish 1:30pm

Office Angels; Whitstable; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Cycle to work scheme

Dell PC employee discount

Employee Assistance Programme - 24/7

Life assurance

Income protection

Matched pension contribution up to 6%

Earn extra mile vouchers

On site subsidised canteen

Free onsite parking

Free sight test vouchers

Yearly occupational health assessments

Career progression

Job summary

Office Angels is recruiting a Customer Service Administrator for a hybrid role in Whitstable, Kent. Salary £28,000–£30,000, hours 8:00–16:30 Mon-Thu and 8:00–13:30 Fri, with a Work from Office/Home rota to ensure coverage.

5-person team, benefits include generous annual leave, pension, life assurance, health and wellbeing supports, onsite parking and career progression. The role focuses on order processing, quotation preparation, building strong customer relationships, and meeting KPIs while

Qualifications

• Customer service experience within an office environment
• Accurate order processing
• Commercial business knowledge
• IT knowledge to intermediate level

Responsibilities

• Processing of customer orders and quotations within set KPIs
• Establish and build strong customer relationships to deliver excellent service
• Prepare all customer quotations using guidelines and system requirements
• Ensure export compliance when processing quotations and orders
• Proactive quote follow up and negotiation where required
• Understand pricing, value and margins to win orders from quotations
• Coordinate with Commercial Team, Product Group Managers, Procurement and other departments to build pricing and lead times
• Progress orders through to shipment using systems/tools and supporting departments
• Proactive communication with customers throughout quotation and order life cycle
• Escalate and investigate customer complaints when applicable
• Acquire product knowledge to handle basic technical queries about company products
• Assist external sales requirements related to customer and ordering information
• Understand customer markets and share market intelligence with the company contact
• Interface between customers and other functions to support service for new and existing customers
• Identify new sales opportunities or pass to the relevant contact
• Contact potential customers and present company products/services to maximise sales
• Interface with clients to support Business Development Managers
• Understand and implement company organisation, services and standards
• Cross selling and upselling
• Cover office, emails, phones and faxes during opening hours
• Participate in line manager reviews and training
• Develop ideas to improve service offering of the team
• Support sales and marketing strategy via project work
• Carry out other duties as reasonably requested by the Company

Skills

Customer service

Order processing

Commercial knowledge

IT knowledge

Job description

We're really excited to be recruiting for this successful, interesting and expanding manufacturing business in their search for a Customer Service Administrator to work as part of a team of 5.

Please find all the details below:

Job Title: Customer Service Adminitsrator

Location: Whitstable, Kent

Salary: £28,000 - £30,000

Hours: Monday to Thursday 8am to 4:30pm and Friday 8am to 1:30pm

Hybrid: Hybrid working is available and there is a "Work from Office/Work from Home" rota that operates within the department to ensure that there is always someone is available at the site.

Benefits:

• 25 days annual leave + bank holidays, increasing with length of service
• Cycle to work scheme
• Employee discount on Dell PCs
• Employee Assistance Programme - 24-hour telephone line, counselling, financial support tools and much more!
• Life assurance scheme
• Income protection scheme
• Matched pension contribution up to 6%
• Earn extra mile vouchers of up to £50 for going the extra mile
• On site part subsidised canteen
• Free onsite parking
• Free sight test vouchers
• Yearly occupational health assessments
• Career progression

As a Customer Service Administrator your main duties and tasks would be:

• Processing of customer orders and quotations within set KPIs
• To establish and build strong customer relationships, in order to deliver excellent levels of customer service
• Using the systems and tools available, prepare all customer quotations, using guidelines and system requirements.
• To ensure export compliance when processing quotations and orders.
• Proactive quote follow up and negotiate where required.
• To have an understanding of pricing, value and margin in order to win orders from quotations.
• Liaise with our Commercial Team, Product Group Managers, Procurement and any other supporting departments, to build accurate pricing and lead times.
• Progressing orders through to shipment using the systems/tools and supporting departments to achieve this.
• Proactive communication with the customer throughout the quotation and order life cycle
• Proactively review, investigate and escalation customer complaints where applicable
• Acquire technical product experience with a willingness to understand the company product offer so as to process basic technical queries along with the ability to understand company products, competition products, and various specifications.
• Assist with external sales requirements relating to Customer and ordering information.
• Understand customer markets and ensure any market intelligence is passed to the relevant company contact.
• Interfaces between customers and other functions within the organisation to provide service to new and existing customers, and makes relevant business decisions for Route to Market
• Identify new sales opportunities and act on them accordingly or pass them to the relevant Company contact.
• To contact potential customers and present company products and services in order to maximise sales.
• To interface with clients and to support the Business Development Managers.
• To understand and implement company organisation, services and standards
• Cross selling and up selling.
• Ensure the office, emails, phones and faxes are covered between the opening hours of 08:00 and 16:30 Monday to Thursday and 08:00 and 13:30 on Friday.
• Undertake training as required so as to better develop self and team service offer.
• Work to a high customer service standard ensuring each situation is dealt with efficiently, professionally and in a timely manner.
• To ensure holiday and sickness cover for the department
• Participate in reviews with line manager.
• Develop ideas so as to improve on the service offer of the team.
• Process and be involved in activities as directed by the line manager in support of the sales and marketing strategy.
• Assist with specific project work as and when needed
• Carry out such other duties that may be reasonably requested by the Company.

Ideal skills and experience for the position:

• Customer service experience within an office environment
• Accurate order processing
• Commercial business Knowledge
• IT knowledge to intermediate level

Office Angels UK is an Equal Opportunities Employer.

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