Customer Service Advisor: Build Relationships & Upsell

Sunbelt Rentals UK & Ireland; Maidstone; On-site; GBP 23,000 - 30,000; Full time

Job summary

Sunbelt Rentals UK & Ireland is seeking a proactive Customer Service Advisor / Hire Controller in Maidstone. You will support customers by phone, email and online requests, managing orders from enquiry to post-hire feedback and building strong customer relationships.

The role requires excellent communication, a proactive approach and confidence in navigating pricing and internal policies to deliver top-tier service.

Qualifications

• Proven experience in a Customer Service / Administrator role.
• Exceptional communication skills with internal and external customers.
• Comfortable using MS Office and learning new IT systems.

Responsibilities

• Manage customer enquiries by phone, email and website requests.
• Own the customer journey from enquiry to post-hire feedback.
• Develop relationships with regular customers and upsell where possible.
• Communicate product knowledge to improve service and outcomes.
• Handle multiple tasks in a fast-paced, operational environment.

Skills

Customer service experience

Exceptional communication

MS Office

Negotiation & influencing

Job description

Sunbelt Rentals UK & Ireland is seeking a proactive Customer Service Advisor / Hire Controller in Maidstone. You will support customers by phone, email and online requests, managing orders from enquiry to post-hire feedback and building strong customer relationships.

The role requires excellent communication, a proactive approach and confidence in navigating pricing and internal policies to deliver top-tier service.