Customer Success Strategist: AI‑Driven Global Accounts

Moody's Corporation; Whitehall; On-site; GBP 40,000 - 60,000; Full time

Job summary

Moody's Corporation in the United Kingdom is seeking a Customer Success professional to drive adoption, health and retention across a diverse client base. You will act as a trusted advisor, share best practices, and host training webinars to empower customers at scale.

This role requires 2+ years in customer-focused roles, excellent English communication, and the ability to collaborate cross-functionally. Some travel (up to 25%) is expected as client engagements expand across government and

Qualifications

• 2+ years of professional experience in customer success, account management, pre-sales or customer support roles.
• Excellent verbal/written communication and presentation skills in English.
• Additional languages (French, Italian or German) advantageous.
• Experience with Government or Professional Services entities is a strong plus.
• Ability to document, standardise, and improve processes and handle multi-team engagements.
• Wamiliarity with regulatory compliance concepts and risk management is beneficial.

Responsibilities

• Be accountable for customers' overarching success throughout the lifecycle, including adoption, health, and retention at scale.
• Act as trusted advisor, sharing best practices and resources (training, events, product updates).
• Lead engagements including hosting webinar-style training and scaling enablement for customers.
• Build cross-functional partnerships to drive efficiency and continuous improvement.
• Organise onboarding, kickoff, status calls, and strategic sessions with customers.
• Collaborate to create and maintain training resources for end users.
• Monitor and analyse customer usage and present optimisation recommendations.
• Identify opportunities and risks within the customer base and communicate them clearly.

Skills

Customer success

Account management

Pre-sales

Communication

English language

Education

Bachelor's degree

Tools

CRM

Job description

Moody's Corporation in the United Kingdom is seeking a Customer Success professional to drive adoption, health and retention across a diverse client base. You will act as a trusted advisor, share best practices, and host training webinars to empower customers at scale.

This role requires 2+ years in customer-focused roles, excellent English communication, and the ability to collaborate cross-functionally. Some travel (up to 25%) is expected as client engagements expand across government and