Enterprise Customer Success Manager — Global Accounts

Smartly; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Inclusive global culture

Global impact

Wellbeing & benefits

Equity options

Flexible hybrid work

Job summary

Smartly is growing its Customer Success team in London and seeks a Customer Success Manager to own a portfolio of global, enterprise customers and act as a trusted partner across the advertising journey.

You will collaborate with client teams, digital platforms, and Smartly’s experts to drive adoption, retention, and measurable business impact, translating objectives into practical plans. This role is hybrid, requires London office presence 3 days per week, and travel as needed.

Qualifications

• Minimum 4+ years in digital marketing, including paid social and Google platforms.
• Experience managing enterprise-level customers and delivering measurable business impact.
• Strong understanding of the digital advertising ecosystem across major platforms.

Responsibilities

• Own and grow a portfolio of global enterprise customers across major ad platforms.
• Drive customer success by increasing adoption, efficiency, and retention.
• Translate objectives into clear success plans, platform strategies, and measurable outcomes.
• Lead strategic conversations with stakeholders including senior and executive levels.
• Collaborate with Product, Engineering, and Marketing to address customer challenges.

Skills

Digital marketing

Paid social

Google platforms

Enterprise accounts

Job description

Smartly is growing its Customer Success team in London and seeks a Customer Success Manager to own a portfolio of global, enterprise customers and act as a trusted partner across the advertising journey.

You will collaborate with client teams, digital platforms, and Smartly’s experts to drive adoption, retention, and measurable business impact, translating objectives into practical plans. This role is hybrid, requires London office presence 3 days per week, and travel as needed.