Customer Success Associate: Strategy & Retention

Hackajob Ltd; Manchester; On-site; GBP 42,000 - 64,000; Full time

Job summary

Moody's Corporation is seeking a Customer Success professional to drive overarching customer success and retention from onboarding to renewal. You will host training sessions, share best practices, and partner with internal teams to scale engagement for customers in regulated finance clients.

The role requires strong English and German communication skills and a proactive, collaborative mindset in a Manchester-based team. Travel up to 25% may be involved as needed.

Qualifications

• Be accountable for customers' overarching success throughout the lifecycle.
• Lead scalable customer-focused communications and campaigns.
• Deliver training and webinars to enable customers at scale.
• Develop cross-functional partnerships to drive efficiency and impact.
• Maintain strong product knowledge for training, usage, and satisfaction.

Responsibilities

• Own customer lifecycle success, adoption, health, and retention.
• Act as trusted advisor with best practices and resources.
• Lead webinars and training sessions for customers at scale.
• Collaborate with internal teams to improve processes and resources.
• Coordinate customer engagements from onboarding to strategic sessions.

Skills

Customer success

Account management

Pre-sales

English & German

Public speaking

Travel readiness

AI literacy

Education

Bachelor's degree

Job description

Moody's Corporation is seeking a Customer Success professional to drive overarching customer success and retention from onboarding to renewal. You will host training sessions, share best practices, and partner with internal teams to scale engagement for customers in regulated finance clients.

The role requires strong English and German communication skills and a proactive, collaborative mindset in a Manchester-based team. Travel up to 25% may be involved as needed.