AI-Driven Customer Success Leader

GlobalData Plc; Hessle; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

GlobalData Plc in the United Kingdom is seeking a Customer Success Executive to build strategic, long-term partnerships and drive measurable outcomes using AI-powered insights. You’ll guide customers from onboarding through value realization, adoption, and growth—acting as a trusted advisor.

You’ll own customer success end-to-end, helping unlock ROI, influence strategic decisions, and embed our solutions into operations, partnering with Account Management, Product and Research teams to ensure

Qualifications

• Experience in customer success, account management, consulting, or similar client-facing role.
• Strong ability to build and manage long-term customer relationships.
• Analytical mindset with confidence using data, dashboards, and insights to guide decisions.
• Excellent communication and stakeholder-management skills.
• Experience working cross-functionally in a fast-moving environment.

Responsibilities

• Lead Customer Outcomes: Build strong, value-led relationships and ensure ROI from solutions.
• Diagnose customer needs to understand priorities, challenges, and success criteria.
• Develop and lead implementation and success plans aligning goals with outcomes.
• Design and execute service plays to drive adoption, value, and consumption.
• Use AI & Insights to Lead Proactively: leverage AI analytics and health signals to anticipate needs and opportunities.
• Move conversations from usage metrics to business impact and progress.
• Use predictive insights to segment customers and personalize success strategies at scale.
• Partner Across Teams: collaborate with Account Management, Commercial, Research, and Product.
• Onboard to ensure fast time-to-value and strong early alignment; identify expansion opportunities.
• Champion the Voice of the Customer: provide feedback to inform product and service improvements.

Skills

Customer success

Relationship management

Data-driven decision making

Cross-functional collaboration

AI-driven analytics

Communication

Job description

GlobalData Plc in the United Kingdom is seeking a Customer Success Executive to build strategic, long-term partnerships and drive measurable outcomes using AI-powered insights. You’ll guide customers from onboarding through value realization, adoption, and growth—acting as a trusted advisor.

You’ll own customer success end-to-end, helping unlock ROI, influence strategic decisions, and embed our solutions into operations, partnering with Account Management, Product and Research teams to ensure