Senior Director, Customer Success & Growth Strategy

Moody's Corporation; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Moody's Corporation in Greater London seeks a customer engagement professional for Moody's Banking Solutions portfolio. You will drive adoption, understand customer objectives across Risk, Finance, Lending, KYC and Data solutions, and build engagement plans to strengthen relationships and expand usage.

Partner with Sales to manage account health, deliver value demonstrations, and share industry insights. Responsibilities include capturing feedback, supporting executive outreach, and creating

Qualifications

• Undergraduate degree required.
• Experience with banking and financial services workflows is expected.
• Ability to translate business requirements into solutions.

Responsibilities

• Drive customer adoption and long-term value realization across Moody's Banking Solutions portfolio.
• Understand customer objectives and usage of Risk, Finance, Lending, KYC and Data solutions.
• Create engagement plans to increase adoption and strengthen relationships.
• Collaborate with Sales to manage account health and retention strategies.
• Present solutions via demonstrations and strategic discussions.
• Capture customer feedback to influence product and research.
• Support executive outreach, customer forums and webinars.
• Develop customer references and success stories highlighting outcomes.
• French language skills are desirable.

Skills

Banking domain

Stakeholder mgmt

Requirements building

Solution value

Client engagement

Cross-functional collab

AI concepts

Education

Undergraduate degree

Job description

Moody's Corporation in Greater London seeks a customer engagement professional for Moody's Banking Solutions portfolio. You will drive adoption, understand customer objectives across Risk, Finance, Lending, KYC and Data solutions, and build engagement plans to strengthen relationships and expand usage.

Partner with Sales to manage account health, deliver value demonstrations, and share industry insights. Responsibilities include capturing feedback, supporting executive outreach, and creating