German-Speaking Customer Success Associate – Scale Adoption

Moody's Corporation; Manchester; On-site; GBP 40,000 - 70,000; Full time

Job summary

Moody's Corporation seeks a customer-centric professional to drive success across the customer lifecycle, from onboarding to retention. You will act as a trusted advisor, share best practices, and lead engagements such as webinars to empower clients at scale.

The role requires collaboration across teams to improve processes and to maintain up-to-date product knowledge for client satisfaction. Travel up to 25% may be involved as needed.

Qualifications

• Be accountable for customer success across lifecycle.
• Lead scalable client communications or campaigns when needed.
• Understand regulatory compliance, supplier and credit risk use cases.

Responsibilities

• Be accountable for your customer's overarching success throughout the customer lifecycle, including adoption, health, and retention at scale
• Act as the trusted advisor, sharing industry best practices and resources (training, events, product releases)
• Lead engagements including hosting webinars and empowering customers with resources
• Build cross-functional partnerships to improve efficiency and effectiveness
• Organise and lead customer engagements (onboarding, kickoff, status calls, strategic sessions)
• Collaborate on training resources for end users
• Monitor and analyse customer usage of our product and present recommendations
• Identify opportunities and risks within the customer base
• Maintain product knowledge for training and client satisfaction
• Upskill colleagues through product training and internal sessions
• Coordinate with KYC and Data Apps teams for testimonials and beta testers

Skills

Customer success

Account management

Pre-sales

Customer support

Independent work

Attention to detail

English & German

SC campaigns

Regulatory compliance

Travel readiness

AI concepts

Education

Bachelor's degree

Job description

Moody's Corporation seeks a customer-centric professional to drive success across the customer lifecycle, from onboarding to retention. You will act as a trusted advisor, share best practices, and lead engagements such as webinars to empower clients at scale.

The role requires collaboration across teams to improve processes and to maintain up-to-date product knowledge for client satisfaction. Travel up to 25% may be involved as needed.