Customer Success Associate: AI-Driven Growth & Global Engagement

Moody's Investors Service; Manchester; On-site; GBP 30,000 - 52,000; Full time

Job summary

Moody's Investors Service in Manchester is seeking a customer success professional with 2+ years of experience to drive adoption, retention, and overall customer satisfaction across the lifecycle. You will act as a trusted advisor, share best practices, and lead scalable engagements such as webinars and training sessions.

The role requires strong communication in English and French, a solid understanding of business concepts, and the ability to collaborate across teams.

Qualifications

• Undergraduate/first-level degree required, preferably with coursework in business, economics, finance, marketing or related fields.
• 2+ years in customer success, account management, pre-sales or customer support.

Responsibilities

• Be accountable for your customer’s overarching success throughout the customer lifecycle, including customer adoption, account health, and retention at scale
• Act as the trusted advisor, sharing industry best practices and resources, such as training, user events, webinars, product releases, and more
• Lead many engagements including hosting webinar style training and empowering customers at scale through sharing helpful and relevant resources
• Build cross-functional partnerships by contributing your customer-centric perspective to internal continuous improvement initiatives driving efficiency and effectiveness
• Organise and lead customer engagements including onboarding, kickoff, status calls, and strategic sessions
• Collaborate with team members to create and maintain training resources for end users
• Monitor and analyse customer’s usage of our product
• Present utilisation information to clients with recommendations to optimize their results
• Identify and track opportunities and risks within assigned customer base
• Maintain strong product knowledge for training, usage and client satisfaction
• Help to upskill colleagues through product training and “lunch and learn” style engagements
• Coordinate customer-facing initiatives with other KYC and Data Apps teams (i.e., connect marketing with users for testimonials, connect product development with beta testers, etc.)

Skills

Customer success

Account management

Pre-sales

Communication skills

Teamwork

Attention to detail

AI awareness

Willingness to travel

Education

Bachelor degree

Job description

Moody's Investors Service in Manchester is seeking a customer success professional with 2+ years of experience to drive adoption, retention, and overall customer satisfaction across the lifecycle. You will act as a trusted advisor, share best practices, and lead scalable engagements such as webinars and training sessions.

The role requires strong communication in English and French, a solid understanding of business concepts, and the ability to collaborate across teams.