Customer Success Specialist — UK & Nordics (Remote)

Zebra Technologies; Wooburn Green; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in Wooburn Green is seeking a Customer Success Specialist to manage post-sale journeys for customers in the UK and Nordics. This role involves analyzing usage patterns and driving product adoption, requiring strong communication skills and a proactive nature. Ideal candidates will have a Bachelor's degree and 2-5 years of experience in customer-facing roles. Benefits include 25 vacation days, a pension scheme, and opportunities for training and development.

Benefits

25 days of vacation

Paid time off for volunteering

Private medical and dental cover

Pension Scheme with a matched contribution up to 7%

Employee Assistance Program

Qualifications

• 2-5 years of experience in a customer-facing role such as Customer Success, Vertical Marketing, or Sales.
• Excellent verbal and written communication skills, with the ability to build strong relationships.
• A strong ability to learn new technologies quickly.

Responsibilities

• Manage the complete post-sales journey for a portfolio of customers.
• Analyze customer usage patterns to identify and drive the adoption of underutilized features.
• Develop change management plans for key lifecycle events.

Skills

Customer Success

Communication Skills

Data Analysis

Relationship Building

Education

Bachelor’s degree or equivalent job experience

Job description

A leading technology company in Wooburn Green is seeking a Customer Success Specialist to manage post-sale journeys for customers in the UK and Nordics. This role involves analyzing usage patterns and driving product adoption, requiring strong communication skills and a proactive nature. Ideal candidates will have a Bachelor's degree and 2-5 years of experience in customer-facing roles. Benefits include 25 vacation days, a pension scheme, and opportunities for training and development.