Customer Success & Order Experience Advisor

Sunbelt Rentals Limited.; Leeds; In loco; GBP 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Sunbelt Rentals is seeking a Customer Service Advisor in Leeds to join our busy team. You will connect with customers by phone, email, and live requests, guiding them through the order process from enquiry to post-hire feedback. A focus on relationship building and upselling will help maximise customer value.

We welcome applicants with a background in customer service, ideally in hire or construction. Strong communication, initiative, and a collaborative approach are essential to success at

Competenze

• Proven experience in a Customer Service role, ideally handling inbound orders and enquiries.
• Previous experience in the hire or construction industry is advantageous but not essential
• Experience building product knowledge and using it to upsell or advise customers

Mansioni

• Handle customer contact by phone, email, and website requests to deliver a best-in-class service.
• Manage orders from enquiry to post-hire feedback, owning the customer journey.
• Upsell opportunities by applying product knowledge to meet customer needs.
• Collaborate with internal teams to ensure accurate pricing and timely delivery.

Conoscenze

Customer service

Negotiation

Relationship building

Communication

Initiative

Teamwork

Adaptability

Process improvement

Attention to detail

Strumenti

MS Office

Descrizione del lavoro

Sunbelt Rentals is seeking a Customer Service Advisor in Leeds to join our busy team. You will connect with customers by phone, email, and live requests, guiding them through the order process from enquiry to post-hire feedback. A focus on relationship building and upselling will help maximise customer value.

We welcome applicants with a background in customer service, ideally in hire or construction. Strong communication, initiative, and a collaborative approach are essential to success at