Customer Success & Upsell Advisor

Sunbelt Rentals Limited.; Kilmarnock; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday allowance

Life assurance

Retail discount scheme

Company pension

Job summary

Sunbelt Rentals Limited is looking for a Customer Service Advisor to deliver a best-in-class service, manage customer journeys from enquiry to post-hire feedback, and maximise upselling opportunities. You will spend your day on calls, emails and website requests, building lasting relationships with customers and contributing to a high-performing team.

The role suits individuals with a customer service background who can work in a busy, operation‑driven environment.

Qualifications

• Proven experience in a Customer Service role with clear transcripts of handling inquiries and transactions.
• Excellent communication and negotiation skills with customers and internal teams.
• Ability to build relationships and provide service at a high level.
• Experience in upselling or identifying opportunities to add value to customers.
• Comfortable using IT systems and learning new software.

Responsibilities

• Handle customer enquiries by phone, email and website requests.
• Manage the customer journey from enquiry to post-hire feedback.
• Identify upselling opportunities to maximise revenue.
• Build and maintain relationships with regular customers.
• Work in a fast-paced, hands-on service environment.

Skills

Customer service

Communication

Relationship building

Upselling

IT literacy

Tools

MS Office

Job description

Sunbelt Rentals Limited is looking for a Customer Service Advisor to deliver a best-in-class service, manage customer journeys from enquiry to post-hire feedback, and maximise upselling opportunities. You will spend your day on calls, emails and website requests, building lasting relationships with customers and contributing to a high-performing team.

The role suits individuals with a customer service background who can work in a busy, operation‑driven environment.