Technical Services Coordinator

Aspire Personnel Ltd; Milton Keynes; On-site; GBP 31,072 - 37,977; Full time

Job summary

A leading medical equipment provider is seeking a Technical Service Coordinator for an 18-month FTC in Milton Keynes. This role involves providing support to core accounts and managing customer inquiries in a busy environment. The ideal candidate will have strong customer service skills, experience with MS Dynamics, and the ability to handle escalations professionally. This opportunity could lead to future roles within the company.

Qualifications

• Minimum 2 years of experience in a customer service environment working towards KPI targets.
• Experience in dealing with escalations to different stakeholders.
• Experience in diagnostics field is desirable.

Responsibilities

• Respond to inbound customer calls via the dedicated MSC/Customer Service hotline.
• Manage and resolve mailbox enquiries.
• Schedule emergency calls, routine maintenance, and field corrective actions.

Skills

Customer service experience

MS Dynamics experience

English communication skills

KPI report writing

Tools

Microsoft Dynamics

Microsoft Office Suite

Job description

Technical Service Coordinator – 18 months FTC to cover maternity,

Milton Keynes

Salary £34,525.00 – Office based with some flexibility.

Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Technical Service Coordinator to cover maternity leave for 18 months.

This role is to provide support to the business core accounts to deliver timely and professional customer service to the customers who call into the Customer Support Centre to deliver a seamless consolidated service for their technical and product enquiries.

The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer.

Strong MS Dynamics service experience is essential or equivalent in Salesforce, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be given)

Main Responsibilities

• Respond to inbound customer calls via the dedicated MSC/Customer Service hotline.
• Manage and resolve mailbox enquiries.
• Accurately log faults within the MS Dynamics CRM for partner and supplier equipment
• Scheduling the following activities:
• Emergency call outs
• Routine Maintenance PPM visits
• Urgent Field Corrective Action & ECR requirements
• Collaborative working with the field service engineering team to meet customer requirements
• Escalation of customer issues
• Inventory management
• Continually strengthen and develop relationships with business partners
• Attend all required company training including Health and Safety training

KEY SKILLS AND EXPERIENCE:

• Comprehensive skills in Microsoft Dynamics and Microsoft Office Suite
• Minimum 2 years’ experience of working in a customer service environment working towards KPI targets
• KPI report writing experience for customer accounts
• Highly skilled in English communication
• Experience in dealing with escalations to different stakeholders
• Experience of working within the field of diagnostics (desirable)
• Commercially Astute
• Experience of working with managed service contracts

This is a pivotal role within a small team in the business and although short term, could lead to more opportunities.

We are an equal opportunities employer and welcome applications from all qualified candidates.