Sales & Operations Assistant

Home Care Hire; Oxford; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays off

Job summary

Home Care Hire in Oxfordshire is seeking a driven Sales & Operations Assistant to work 1:1 with the MD. This office-based role includes full training, clear progression, and the chance to make a meaningful impact in a growing, purpose‑driven company.

Based at Quad Summertown, Oxford, you will answer inbound calls, help customers choose products, take orders and payments, and keep records up to date while maintaining warmth and professionalism.

Qualifications

• 3+ years office-based customer service experience with a busy phone line.
• Strong IT skills and confidence with business software.
• Ability to work calmly and clearly with customers.

Responsibilities

• Answer inbound calls with warmth and clarity.
• Take orders and payments over the phone.
• Record actions accurately in Syrinx and maintain customer records.
• Manage and respond to Trustpilot reviews and reflect values of care and reliability.

Skills

Excellent spoken communication

Customer service

Phone handling

Organised administration

Tools

Syrinx

Job description

Supporting safe recovery at home with best‑in‑class medical equipment.

We’re a fast‑growing medical equipment provider (60% YoY growth) looking for a driven, organised Sales & Operations Assistant to work 1:1 with the MD. Full training provided, strong progression, and a role where your contribution genuinely matters.

This is an office‑based role for someone who wants responsibility, progression, and the chance to make a real impact in a growing, purpose‑driven company. There is scope for this to progress into a business development manager role for a person who can display the capacity to grasp product and industry knowledge.

About Us

Home Care Hire is a specialist provider of best‑in‑class medical equipment, supporting families and healthcare professionals across Oxfordshire. The difference our products make is immediate and meaningful, and we take pride in delivering a service that is warm, efficient and dependable. We use cutting‑edge technology to ensure fast, safe delivery and installation, and we’re building a team that matches that standard.

Core Responsiblities

Customer Communication

• Answer inbound calls with warmth and clarity


• Guide customers through our products and services


• Take orders and payments over the phone

Order Processing & Administration

• Record all actions accurately in Syrinx


• Raise cases for product faults (no troubleshooting required)


• Direct collection requests to email and process them correctly


• Maintain accurate customer records and follow established workflows


• Keep the office running smoothly with proactive, organised administration

Quality & Feedback

• Manage and respond to Trustpilot reviews


• Ensure every customer interaction reflects our values of care, clarity and reliability


• Take pride in delivering consistently high‑quality service

About Syrinx (Full Training Provided)

Syrinx is our central operations platform. It is used to:

• Manage stock levels across multiple locations


• Take orders and payments


• Issue paperwork for new customers


• Track service timelines


• Process customer collection requests


• 3+ years office‑based customer service experience with a busy phone line


• Strong IT skills and confidence with business software


• Excellent spoken communication and warm, professional manner


• Reliable, punctual and organised


• Able to work calmly and clearly with customers


• Comfortable working full‑time in the office

Key Information

Location: Quad Summertown, Oxford

Hours: Monday–Friday, 9am–5pm (30‑minute break). Optional Saturday work available but not required.

Holidays: 26 days plus all bank holidays