Customer Success Manager

RLDatix North America; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global healthcare solutions company is seeking a Customer Success Manager based in the UK. This individual will foster strong customer relationships and drive the adoption of HRCase software, ensuring customer satisfaction and retention. Successful candidates will have experience in HR-focused roles or customer success within HR technology, along with a penchant for collaboration and customer success best practices. The role promotes flexibility and employee wellness, with key benefits including private health insurance and an Employee Assistance Programme.

Benefits

Private health insurance

Group accident insurance

Employee Assistance Programme

Loyalty Awards for long-service employees

Qualifications

• Experience managing accounts with at least £1m ARR.
• Sincere interest in HR technology and customer success.
• In-depth knowledge of HRCase software is a huge advantage.

Responsibilities

• Develop strong relationships with HR stakeholders.
• Monitor product utilisation and provide coaching.
• Collaborate with internal teams to deliver success plans.
• Lead customer-focused initiatives to increase product knowledge.
• Identify opportunities for upsell and cross-sell.

Skills

Experience in HR role using HRCase

Customer Success experience within HR SaaS

Knowledge of HR processes

Ability to work collaboratively

Job description

Customer Success Manager | Customer Success | UK | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK‑based Customer Success Manager to join our Customer Success team, so that we can drive adoption and value realisation for our HRCase software suite across diverse organisations. The Customer Success Manager will develop and maintain strong customer relationships and ensure successful utilisation of RLDatix solutions to maximise retention, renewals, and customer satisfaction.

How You’ll Spend Your Time

• Develop strong relationships with HR stakeholders (HRBPs, HR Managers) to drive adoption and engagement
• Monitor product utilisation and provide coaching to optimise processes and outcomes
• Collaborate with internal teams (CS Specialists, Account Managers, Product) to deliver success plans and resolve escalations
• Lead customer‑focused initiatives and webinars to increase product knowledge and satisfaction
• Identify opportunities for upsell and cross‑sell to support account growth and renewals

What Kind of Things We’re Most Interested in You Having

• Experience in an HR role where you’ve used HRCase previously, OR Customer Success experience within HR SaaS or similar technology
• Proven success in managing accounts with at least £1m ARR
• In‑depth knowledge of HR processes or prior experience using HRCase software (huge advantage)
• Sincere interest in HR technology and customer success best practices
• A knack for working collaboratively with senior stakeholders in a fast‑paced environment

By enabling flexibility in how we work and prioritising employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Programme (EAP) for confidential support, and Loyalty Awards for long‑service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, colour, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by law.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organisational factors are also taken into consideration.