Customer Success Manager

RTX; Crawley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading aerospace company is seeking a Customer Success Manager in Crawley, UK. This hybrid role involves managing customer relationships, technical account management, and service delivery. The ideal candidate should have a minimum of 3 years experience in a similar role with a strong understanding of IT and networks. They will collaborate closely with customers to enhance service offerings and train users on products. We offer a competitive salary and extensive employee benefits including annual leave and medical insurance.

Benefits

25 days annual leave

Competitive salary

Bonus scheme

Pension scheme

Critical illness cover

Income protection

Private medical insurance

Employee Assistance Programme

Holiday purchase option

Cycle to work scheme

Qualifications

• Minimum 3 years experience in a similar role.
• Knowledge of air-to-ground and ground communication networks.
• Ability to interact with customers at all levels.

Responsibilities

• Conduct technical account management and deployment of products.
• Deliver customer success management and service delivery.
• Develop and provide technical training for all customers.
• Collaborate with product owners and program management.
• Act as the first point of contact for customer success issues.

Skills

Customer service

Technical knowledge

IT/Networks understanding

Communication skills

Tools

Microsoft Office

Job description

Date Posted:

Country: United Kingdom

Location: Rockwell Collins UK Limited, Pegasus One Gatwick Road, Crawley RH10 9AY

Position Role Type: Unspecified

Title: Customer Success Manager

Work Location: Crawley, United Kingdom

Apply now and be part of the team that's redefining aerospace every day.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. Collins Aerospace has a comprehensive portfolio and expertise to solve customers' toughest problems and to meet the demands of a rapidly evolving global market.

We are currently looking for a Customer Success Manager to join our team.

You must have technical knowledge, customer service, and technical deployment experience with an understanding of IT/Networks, air-to-ground communications, and operation systems in the aviation arena.

In this role you will apply your technical experience and customer focus to support, train, and deploy products and services under the Collins Connected Aviation business unit. You will resolve a broad range of technical challenges varying in complexity while providing a world‑class service experience to the overall success of the business.

This is a hybrid role with two days a week in office.

What you will do

• Conduct technical account management and deployment of products and services, including the process of setting up services for new and existing customers.
• Deliver sound customer success management and service delivery by fostering close relationships with your customers, understanding their needs and how they operate, identifying new opportunities, and conducting quarterly business reviews to enhance our service offerings.
• Develop and provide technical training for all customers and services as required.
• Collaborate closely with product owners and program management teams to deliver services within projected deadlines. Provide feedback and share product enhancement requests and ideas from customers to supplement product improvement.
• Act as the first point of contact for customer success related issues for all services and products through identification, analysis, and recommendations for resolution, ensuring corrective action is successfully implemented and communicated to the customer.

This will include, but not be limited to:

• Datalink technical issues (ACARS, CPDLC and SATCOM)
• Connected Cockpit Solutions including FOMAX (Flight Operations Maintenance Exchange) for Airbus family aircraft, InteliSight AID, A350 MIAM.
• Ground Network messaging protocols.
• Flight Hub, Flight Plan & Tracking optimization and Electronic Flight Folder systems.
• Aircraft predictive health maintenance solutions.
• Ability to gather and collate technical information and to communicate it effectively with a variety of cultures and nationalities across multiple time zones.

Experience & Qualifications we prefer

• Minimum of 3 years experience in a similar role is essential.
• Knowledge of air‑to‑ground and ground communication networks and systems.
• Ability and confidence to interact with customers at all levels, including senior directors, engineering, flight operations, and business management.
• Fluency in Microsoft Office environment.

Highly desirable

• Understanding of airline operational processes and practices.
• CCNA / ITIL certification.
• Working knowledge of ITIL, IT, and networking principles.
• Spanish, French, or Arabic language skills.

What you will learn

Professional Development: Gain access to company-sponsored certifications and training programs, mentorship and guidance from industry leaders, opportunities to develop your leadership skills by driving exciting high‑impact projects and initiatives. Thrive in a culture of continuous learning and innovation where curiosity is encouraged and supported.

What we offer

• 25 days annual leave (bank holidays included)
• Competitive salary
• Bonus scheme
• Fantastic pension scheme
• Critical illness cover
• Income protection
• Private medical insurance
• Employee Assistance Programme
• The ability to buy holidays
• Cycle to work scheme & other employee discounts

At Collins Aerospace we are driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defence. Every day we imagine new ways to make the skies and spaces we touch smarter, safer, more efficient and more amazing for our customers than ever. Together we chart new and exciting journeys, reuniting families, enhancing flight safety and protecting nations while continually evolving our products and solutions to meet the expectations of tomorrow's world. We do it all with some of the greatest talent this industry has to offer.

We are Collins Aerospace and we hope you join us as we continue to redefine aerospace as One Collins.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, colour, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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Required Experience: Manager

Key Skills: Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Customer Success Manager • Crawley, England, UK