Customer Success Lead - Drive ROI & Retention (Hybrid)

Cameron Pink; Woking; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A fast-growing SaaS company in Woking is seeking a Customer Success Executive to enhance customer experiences and ensure satisfaction. You will serve as the primary contact for accounts, guiding onboarding and support while monitoring account health. The ideal candidate has experience in Customer Success or Account Management, strong communication skills, and a passion for technology. This role offers a competitive salary between £35,000 and £40,000 plus OTE incentives in a hybrid working environment.

Benefits

Competitive salary with OTE

Equity options

Comprehensive benefits

Hybrid working environment

Qualifications

• Couple of years+ experience in Customer Success, Account Management, or SaaS.
• Experience with CMS platforms or similar solutions.
• Passion for technology and analytical mindset.

Responsibilities

• Serve as the primary post-sale contact for assigned accounts.
• Guide onboarding and configuration for digital solutions.
• Monitor account health and ensure customer satisfaction.
• Influence product enhancements by being the customer's voice.

Skills

Customer Success

Account Management

Relationship Building

Analytical Mindset

Strong Communication

Tools

WordPress

HubSpot

Job description

A fast-growing SaaS company in Woking is seeking a Customer Success Executive to enhance customer experiences and ensure satisfaction. You will serve as the primary contact for accounts, guiding onboarding and support while monitoring account health. The ideal candidate has experience in Customer Success or Account Management, strong communication skills, and a passion for technology. This role offers a competitive salary between £35,000 and £40,000 plus OTE incentives in a hybrid working environment.