Customer Success Executive — Rentals & Upsell Pro

Sunbelt Rentals Careers; Warrington; Hybrid; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Zusammenfassung

Sunbelt Rentals is seeking a Customer Success Executive for our Warrington office. This customer-facing role centers on handling enquiries, converting quotations to confirmed orders, and delivering precise hire contract administration.

You will build strong relationships, upsell products using CRM data, and promote our digital ways of working. Excellent communication and a proactive, process-driven mindset are essential.

Qualifikationen

• Experience in fast-paced, matrix environments with multi-channel enquires.
• Proven customer service or sales background with a service mindset.
• Strong communication and proactive problem solving.

Aufgaben

• Handle enquiries and quotations, convert to orders, and spot upsell opportunities.
• Deliver accurate hire contract administration timely.
• Understand customer markets and build strong relationships.
• Manage multi-product enquiries and act as central project contact.
• Follow up on enquiries to improve conversion rates.
• Respond to queries professionally and drive improvements as a Case Specialist.
• Promote Sunbelt Rentals UK digital ways of working.

Kenntnisse

Customer service

Sales experience

Communication skills

Process improvement

Digital tools

Fast-paced environment

Ausbildung

NVQ Level 2 in Customer Service/Hire Desk Operations

Jobbeschreibung

Sunbelt Rentals is seeking a Customer Success Executive for our Warrington office. This customer-facing role centers on handling enquiries, converting quotations to confirmed orders, and delivering precise hire contract administration.

You will build strong relationships, upsell products using CRM data, and promote our digital ways of working. Excellent communication and a proactive, process-driven mindset are essential.