Rental Customer Success & Order Specialist

Sunbelt Rentals Limited.; West of England; Vor Ort; GBP 26.000 - 34.000; Vollzeit

Benefits dieser Stelle

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Zusammenfassung

Sunbelt Rentals Limited is hiring a Hire Controller for our UK team. In this role you’ll build relationships with customers, manage end-to-end orders, and deliver best-in-class service across phone, email and website requests.

You’ll use product knowledge to maximise upselling while ensuring a smooth customer journey from enquiry to post-hire feedback. We’re a FTSE100 company and offer a flexible rewards package including generous holiday allowance, life assurance, retail discounts, recognition

Qualifikationen

• Proven experience in a Customer Service role.
• Experience in hire or construction industry advantageous.
• Ability to develop and utilise product knowledge.
• Excellent communication and negotiating skills.
• Strong judgement and initiative.
• Team player with collaborative approach.
• Flexible and adaptable in a fast-paced environment.
• Commitment to continuous improvement.
• Good level of computer literacy in MS Office.

Aufgaben

• Handle inbound order and sales enquiries to complete transactions.
• Maximise upselling opportunities using product knowledge.
• Manage an order from enquiry to post-hire feedback.
• Build relationships with regular customers.
• Deliver best-in-class service in a fast-paced, operational environment.

Kenntnisse

Customer service

Communication skills

Negotiation

Team player

IT literacy

Tools

MS Office

Jobbeschreibung

Sunbelt Rentals Limited is hiring a Hire Controller for our UK team. In this role you’ll build relationships with customers, manage end-to-end orders, and deliver best-in-class service across phone, email and website requests.

You’ll use product knowledge to maximise upselling while ensuring a smooth customer journey from enquiry to post-hire feedback. We’re a FTSE100 company and offer a flexible rewards package including generous holiday allowance, life assurance, retail discounts, recognition