Customer Experience & Upsell Specialist

Sunbelt Rentals UK & Ireland; Chesterfield; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Service Administrator to deliver a best-in-class service, enriching the customer journey from enquiry to post-hire feedback. You will use product knowledge to upsell and respond to customers via phone, email, and website requests.

You will join a hands-on, operational, service-focused team within a FTSE100 company and benefit from a flexible rewards package, generous holiday allowance, life assurance, retail discounts, recognition awards, and a

Qualifications

• Proven experience in a Customer Service role handling in-bound order/sales enquiries.
• Experience in developing and utilising product knowledge.
• Exceptional communication skills including negotiating and influencing.
• Ability to use own judgment and initiative to make decisions.

Responsibilities

• Deliver best-in-class service while using product knowledge to maximise upselling opportunities.
• Communicate with customers by telephone, email and website requests.
• Manage an order from enquiry to post-hire feedback and own the customer journey.
• Build relationships with regular customers and think on your feet to improve service.

Skills

Customer service experience

Product knowledge development

Excellent communication

Negotiation and influencing

Team player

Problem solving / initiative

MS Office proficiency

Tools

MS Office

Job description

Sunbelt Rentals UK & Ireland is seeking a Customer Service Administrator to deliver a best-in-class service, enriching the customer journey from enquiry to post-hire feedback. You will use product knowledge to upsell and respond to customers via phone, email, and website requests.

You will join a hands-on, operational, service-focused team within a FTSE100 company and benefit from a flexible rewards package, generous holiday allowance, life assurance, retail discounts, recognition awards, and a