Client Services & Upsell Specialist

Sunbelt Rentals UK & Ireland; Chesterfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

Sunbelt Rentals UK & Ireland is seeking a Customer Service Administrator to deliver a best-in-class service, build lasting customer relationships and maximise upselling opportunities through strong product knowledge. Your days will involve handling calls, emails and website enquiries, and managing orders from enquiry to post-hire feedback.

You will thrive in a fast-paced, highly operational environment, using initiative and teamwork to maintain high accuracy while supporting continuous service

Qualifications

• Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• Exceptional communication skills including negotiating and influencing. You'll have the ability to engage and build relationships with both internal and external customers
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, you'll enjoy a varied work day in a fast-paced operational environment where you'll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. You'll embrace learning new IT systems and enjoy making the most of technology in your job role

Responsibilities

• Deliver a best-in-class service whilst using product knowledge to maximise upselling opportunities
• Communicate with customers on the telephone, via email and responding to website requests
• Manage an order from enquiry to post-hire feedback, taking ownership of the customer journey
• Build relationships with regular customers and ensure we deliver the very best experience
• Think on your feet and use your initiative to support success and continual improvement

Skills

Customer service

Communication

Relationship building

Product knowledge

Initiative

Team player

Multi-tasking

Tools

MS Office

Job description

Sunbelt Rentals UK & Ireland is seeking a Customer Service Administrator to deliver a best-in-class service, build lasting customer relationships and maximise upselling opportunities through strong product knowledge. Your days will involve handling calls, emails and website enquiries, and managing orders from enquiry to post-hire feedback.

You will thrive in a fast-paced, highly operational environment, using initiative and teamwork to maintain high accuracy while supporting continuous service