Customer Success Executive

Tony Beal Ltd; Dumbarton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A commercial textile manufacturer in Dumbarton is looking for a Customer Success Executive. This role involves managing customer inquiries and processing orders while coordinating with various departments to ensure timely delivery. Candidates should have experience in customer success or sales support, alongside strong communication and organizational skills. The position requires a proactive approach to maintain customer satisfaction and mentor junior team members. This opportunity offers a chance to contribute to sales growth through nurturing customer relationships.

Qualifications

• Experience in customer success, sales support, or commercial administration.
• Comfortable coordinating across departments in a fast-paced environment.
• Positive, proactive, and customer-focused approach.

Responsibilities

• Manage customer enquiries, quotations, and order processing.
• Coordinate with Sales, Operations, and Logistics for timely delivery.
• Maintain up-to-date customer records, pricing, and CRM data.
• Provide clear communication and issue resolution for customers.
• Support and mentor junior team members.

Skills

Strong communication skills

Relationship-building skills

Organisational skills

Attention to detail

Customer-focused approach

Job description

Customer Success Executive

Tony Beal Ltd is a manufacturer of commercial textile products for a number of industries, including oil & gas, defence, modular, construction, airmotive, automotive, transportation, leisure, agriculture, engineering & construction. Located in Glasgow with over 70 employees, we have a fleet of sales vans which cover most of mainland Britain.

About the Customer Success Executive role:

• Working in our Cumbernauld office 5 days a week
• Acting as a primary point of contact for customers throughout the enquiry‑to‑delivery process.
• Ensuring all customer requirements are understood, documented, and translated accurately into orders.
• Coordinating closely with Sales, Operations, Production, and Logistics to keep projects on track.
• Supporting junior team members and helping maintain consistent commercial processes.
• Driving customer satisfaction through proactive communication, accuracy, and efficient service delivery.
• Contributing to sales growth by nurturing relationships and identifying improvement opportunities.

Customer Success Executive will be responsible for:

• Manage customer enquiries, quotations, and order processing.
• Coordinate with Sales, Operations, and Logistics to ensure accurate and timely delivery.
• Maintain up-to-date customer records, pricing, and CRM data.
• Provide clear communication and issue resolution for customers.
• Support and mentor junior team members within the commercial support function.
• Contribute to improving commercial processes and customer experience.
• Assist in preparing proposals, forecasts, and customer documentation.

The successful Customer Success Executive will have:

• Experience in customer success, sales support, or commercial administration.
• Strong communication, relationship-building, and organisational skills.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Comfortable coordinating across departments in a fast‑paced environment.
• Positive, proactive, and customer‑focused approach.

If this Customer Success Executive role is of interest to you, please click apply now below.