Customer Success Exec — B2B Partnerships & Growth

Forest; Greater London; Híbrido; GBP 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Forest bike rides for you and a +

25 days holiday pro rata + bankhols

Private Medical Insurance & Cashplan

Therapy and career coaching sessions

Annual personal development budget

Free lunch on Wednesdays

Enhanced Parental Leave

Regular Socials

Birthday off

Childcare salary sacrifice

Descripción de la vacante

Forest is seeking a Customer Success Executive to manage and grow Forest's strategic partnerships in London. You will own onboarding, day-to-day relationships and renewals, aligning partner goals with Forest's growth strategy.

You'll collaborate with Product, Marketing and Finance to deliver on commitments, track performance and drive revenue through expanded partnerships. The role blends relationship-building with data-driven decision making in a hybrid office setting.

Formación

• 2-4 years in customer success, account management or partnerships.
• Strong relationship-building and organisation.
• Commercially minded with a data-driven approach.
• Proactive with ownership and follow-through.

Responsabilidades

• Onboarding: coordinate successful launches with partners and internal teams.
• Client success: own day-to-day relationships and ensure measurable value.
• Account growth: develop plans to increase activation, adoption and revenue.
• Renewals: manage renewal process and support commercial proposals.
• Partner engagement: conduct performance reviews and improve promotions.
• Performance and reporting: track forecasts and account records.
• Internal coordination: work with Product, Tech, Marketing, Operations and Finance.

Conocimientos

Relationship building

Organisation

Commercial mindset

Proactivity

Descripción del empleo

Forest is seeking a Customer Success Executive to manage and grow Forest's strategic partnerships in London. You will own onboarding, day-to-day relationships and renewals, aligning partner goals with Forest's growth strategy.

You'll collaborate with Product, Marketing and Finance to deliver on commitments, track performance and drive revenue through expanded partnerships. The role blends relationship-building with data-driven decision making in a hybrid office setting.