London-Based Customer Success Manager - Onboarding & Growth

Infront; Greater London; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Wellbeing initiatives

Competitive holiday entitlement

Pension scheme

Learning resources

Job summary

Infront is looking for a Customer Success Manager to join our London-based team. You will take ownership of a portfolio of clients, enhancing customer experience and driving long-term value.

This role involves building trusted partnerships and contributing to customer satisfaction. You will work closely with various teams to deliver high-quality client experiences and growing accounts.

Benefits include wellness initiatives, competitive holiday entitlement, and a pension scheme.

Qualifications

• Proven experience in customer success or account management.
• Experience in finance, financial software, or fintech/market data is advantageous.
• Strong understanding of client needs and practical solutions.

Responsibilities

• Build and maintain client relationships through regular meetings.
• Act as the primary contact for client accounts.
• Identify upsell and cross-sell opportunities.
• Schedule onboarding sessions and user training.
• Collaborate with sales and support teams.

Skills

Customer Success experience

Account Management

Financial data knowledge

Strong communication skills

Organizational skills

Job description

Infront is looking for a Customer Success Manager to join our London-based team. You will take ownership of a portfolio of clients, enhancing customer experience and driving long-term value.

This role involves building trusted partnerships and contributing to customer satisfaction. You will work closely with various teams to deliver high-quality client experiences and growing accounts.

Benefits include wellness initiatives, competitive holiday entitlement, and a pension scheme.