Strategic Partnerships Customer Success Lead

Human Forest Limited; City Of London; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Free Forest bike rides

25 days holiday pro rata

Private Medical Insurance

Therapy and career coaching

Annual personal development budget

Free lunch on Wednesdays

Enhanced Parental Leave

Regular Socials

Birthday off

Childcare salary sacrifice

Job summary

Forest is London’s sustainable shared e-bike operator. We are seeking a Customer Success Executive to manage and grow strategic partnerships, including banking and ride-code collaborations, and Forest Connect integrations.

You will own onboarding, day-to-day relationships, renewals and growth opportunities to generate sustainable revenue. The Chief Commercial Officer leads partnerships; you’ll work with the B2B Lead and internal teams to deliver account plans, track performance, and ensure

Qualifications

• 2–4 years in customer success, account management or partnerships.
• Strong relationship-building and organisational skills.
• Commercially minded with ability to use data to identify opportunities and drive results.
• Proactive with ownership and follow-through.

Responsibilities

• Onboarding: Coordinate successful launches with partners and internal teams.
• Client success: Manage day-to-day relationships and ensure partners see value.
• Account growth: Deliver plans to increase activation, adoption, usage and revenue.
• Renewals: Manage renewal process and collaborate on commercial proposals.
• Partner engagement: Conduct regular performance reviews and promote Forest across channels.
• Performance and reporting: Track results and forecast progress to the B2B Lead.
• Internal coordination: Work with Product, Technology, Marketing, Operations and Finance to deliver commitments.

Skills

Customer success

Account management

Partnerships

Data analysis

Relationship building

Job description

Forest is London’s sustainable shared e-bike operator. We are seeking a Customer Success Executive to manage and grow strategic partnerships, including banking and ride-code collaborations, and Forest Connect integrations.

You will own onboarding, day-to-day relationships, renewals and growth opportunities to generate sustainable revenue. The Chief Commercial Officer leads partnerships; you’ll work with the B2B Lead and internal teams to deliver account plans, track performance, and ensure