Partner Success & Delivery Lead

Emerald; Greater London; Sur place; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Annual bonus 10%

Résumé du poste

Emerald's Insurtech Insights in London is hiring a Customer Success & Delivery Manager to join the Global Partnerships team. This is the first dedicated client success role in the function, offering a chance to shape it from the ground up and align sponsorships with client outcomes across pre- and post-sale delivery.

You will own end-to-end delivery, nurture relationships across new and existing partners, coordinate across marketing, operations and content, and ensure every activation

Qualifications

• Proven account management or customer success experience.
• Strong project-management skills coordinating multiple stakeholders and timelines.
• Experience owning or managing a portfolio of deliverables.
• Experience in events, media, or related B2B sectors preferred.

Responsabilités

• Project-manage the delivery of sponsor activations end to end – timelines, dependencies, stakeholders and deliverables.
• Own and manage the sponsorship inventory – keep it accurate and up-to-date for sales teams.
• Guide inventory and product development using customer feedback to shape offerings.
• Partner with account managers pre-sale to shape packages and align inventory with customer value.
• Own delivery and sponsor experience post-sale – ensure deliverables land and ROI is demonstrated.
• Drive retention across accounts and support renewal and rebooking actions.
• Proactively identify upsell and cross-sell opportunities and surface to account managers.

Connaissances

Account management

Customer success

Project management

Stakeholder management

Outils

Pipedrive

Salesforce

Description du poste

Emerald's Insurtech Insights in London is hiring a Customer Success & Delivery Manager to join the Global Partnerships team. This is the first dedicated client success role in the function, offering a chance to shape it from the ground up and align sponsorships with client outcomes across pre- and post-sale delivery.

You will own end-to-end delivery, nurture relationships across new and existing partners, coordinate across marketing, operations and content, and ensure every activation