Customer Success Delivery Director

Version 1 Solutions Limited; Newcastle upon Tyne; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A leading technology services provider in the UK is seeking a Customer Delivery Director to drive delivery performance and customer success for key accounts. You will partner closely with Account Directors to ensure commercial discipline and delivery excellence. The ideal candidate will possess exceptional leadership and stakeholder management skills, with a focus on account growth and high customer satisfaction. This role offers a significant opportunity to influence customer relationships and contribute to commercial performance.

Benefits

Flexible/remote working

Financial Wellbeing initiatives

Employee Wellbeing schemes

Educational assistance

Reward schemes

Qualifications

• Experience working in a similar role in the Financial Services market, preferably in Capital Markets.
• Proven track record of growing accounts and achieving high customer satisfaction.
• Ability to thrive in fast-paced, high-accountability environments.

Responsibilities

• Build trusted partnerships with senior customer stakeholders.
• Manage escalations proactively and ensure rapid resolution.
• Drive customer satisfaction targets and retention.
• Own on-time, on-budget delivery across all projects.

Skills

Leadership

Stakeholder management

Communication skills

Commercial acumen

Strategic thinking

Ability to work with financial metrics

Job description

As a Customer Delivery Director, you'll be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. Working closely with your Account Director partner, you'll own the complete customer success journey while maintaining commercial discipline and delivery excellence. This partnership will be responsible for delivery excellence and commercial growth, driving sustainable revenue and exceptional customer satisfaction. What You'll Do Lead Customer Relationships

Responsibilities

• Build trusted partnerships with senior customer stakeholders
• Lead governance including steering committees and performance reviews both internally and directly with the Customer
• Manage escalations proactively and ensure rapid resolution
• Drive customer satisfaction targets and retention
• Drive Delivery Excellence
• Provide strategic oversight across all customer engagements
• Lead multi-disciplinary teams and ensure consistent quality
• Implement best practices and drive continuous improvement
• Own on-time, on-budget delivery across all projects
• Own Commercial Performance
• Manage financial performance
• Identify growth opportunities and drive expansion within accounts
• Support contract negotiations, renewals, and change control
• Collaborate with Commercial teams to develop new opportunities
• Build High-Performance Teams
• Foster a culture of transparency, accountability, and empowerment
• Promote employee engagement and professional development, High customer satisfaction
• Account Growth and revenue retention: Meeting and exceeding commercial targets
• Consistent on-time, on-budget, excellent delivery

Qualifications

• Experience of working in a similar role in the Financial Services market, preferably in the Capital Markets domain
• Exceptional leadership and stakeholder management abilities
• Strong executive presence and communication skills
• Commercial acumen with a customer‑centric mindset
• Strategic thinking combined with operational discipline
• Proven track record growing accounts and achieving high customer satisfaction
• Comfortable working with numbers and financial metrics
• Ability to thrive in fast‑paced, high‑accountability environments

Benefits

• UK & Ireland's premier AWS, Microsoft & Oracle partner
• 3600+ strong, €350/£300m revenue business
• 10+ years as a Great Place to Work in Ireland & UK
• Best Workplace for Women in the UK & Ireland by GPTW
• Best Workplace for Wellbeing in the UK by GPTW
• Share in our success with our Quarterly Performance‑Related Profit Share Scheme
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working
• Financial Wellbeing initiatives including Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
• Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more. Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
• Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
• Reward schemes including Version 1's Annual Excellence Awards & 'Call‑Out' platform
• Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

Reporting to the Chief Customer Success Officer, you'll work at the intersection of delivery, commercial excellence, and customer satisfaction - bringing a growth mindset to everything you do.