Customer Success & Data Insights Coordinator

Elis UK Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

29 Days Holiday

Employee Assistance Programme

Job summary

Elis UK Limited is seeking a capable administrator to manage a portfolio of customers for contract management, support on an internal service inbox, and respond to enquiries. You will run and manipulate customer reports in Excel and Power BI, upload information into portals, and coordinate with Key Account Managers and regional teams on contractual paperwork.

Excellent communication, advanced Excel skills, and attention to detail are essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Advanced Excel skills with data manipulation and analysis.
• Customer and solution focused with attention to detail.

Responsibilities

• Manage a portfolio of customers for contract management.
• Support on an internal service inbox and handle customer/internal enquiries.
• Handle customer complaints and provide KPI information for Key Account Managers.
• Create and manipulate customer reports using Excel and Power BI.
• Upload information into customer portals.
• Use KPI and KAPTA platforms for reporting as required.
• Coordinate contractual paperwork with Key Account Managers and stakeholders.
• Collaborate with local and regional management teams.
• Support continuous improvement projects and cover for colleagues on leave.

Skills

Advanced Excel

Communication skills

Customer focus

Tools

Power BI

Microsoft Excel

Job description

Elis UK Limited is seeking a capable administrator to manage a portfolio of customers for contract management, support on an internal service inbox, and respond to enquiries. You will run and manipulate customer reports in Excel and Power BI, upload information into portals, and coordinate with Key Account Managers and regional teams on contractual paperwork.

Excellent communication, advanced Excel skills, and attention to detail are essential.