Customer Relationship assistant

Elis UK Limited; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

29 Days Holiday

Employee Assistance Programme

Job summary

Elis UK Limited is seeking a capable administrator to manage a portfolio of customers for contract management, support on an internal service inbox, and respond to enquiries. You will run and manipulate customer reports in Excel and Power BI, upload information into portals, and coordinate with Key Account Managers and regional teams on contractual paperwork.

Excellent communication, advanced Excel skills, and attention to detail are essential.

Qualifications

• Excellent communication skills, both verbal and written.
• Advanced Excel skills with data manipulation and analysis.
• Customer and solution focused with attention to detail.

Responsibilities

• Manage a portfolio of customers for contract management.
• Support on an internal service inbox and handle customer/internal enquiries.
• Handle customer complaints and provide KPI information for Key Account Managers.
• Create and manipulate customer reports using Excel and Power BI.
• Upload information into customer portals.
• Use KPI and KAPTA platforms for reporting as required.
• Coordinate contractual paperwork with Key Account Managers and stakeholders.
• Collaborate with local and regional management teams.
• Support continuous improvement projects and cover for colleagues on leave.

Skills

Advanced Excel

Communication skills

Customer focus

Tools

Power BI

Microsoft Excel

Job description

About a career with Elis

About Elis

Elis is an international leader in textile, hygiene and facility services, helping businesses across a wide range of industries to operate safely, sustainably and efficiently. With a presence in 29 countries and a team of around 52,000 people, we combine the scale and stability of an international organisation with the opportunity to build a rewarding and long-term career.

Our people are at the heart of everything we do. We believe in investing in our people, recognising their contribution and giving them the opportunity to develop, progress and build careers they can be proud of.

At Elis, you'll be part of a culture built on trust, respect and collaboration, where your ideas and contribution are valued. We want our people to have a voice, and our commitment to listening and acting on employee feedback was recognised when Elis UK won Best Employee Engagement Experience Initiative at the 2024 CIPD People Management Awards for our Employee Voice programme.

With opportunities across operations, engineering, logistics, sales and our head office support functions, there are many ways to develop your career with Elis.

The Opportunity

• Managing a portfolio of customers for contract management.
• Supporting on an internal service inbox and dealing with Customer and Internal enquiries.
• Dealing with customer complaints and completing KPI information for Key Account Managers.
• Running and manipulating customer reports within Excel and Power BI.
• Uploading Information into Customer Portals.
• Using simple KPI and KAPTA platforms for reporting.
• Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.
• Supporting other teams on Annual Leave.

What We're Looking For

• Excellent communication skills both verbal and written.
• Excellent working knowledge of Microsoft Office, Including Advanced Excel Skills.
• Customer and solution focused.
• Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.

What We Offer

• 29 Days Holiday
• Employee Assistance Programme

We offer a competitive salary and the opportunity to work for a company that offers many development opportunities, has national structure to facilitate ambition and offer a friendly and supportive working environment.